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Old 03-18-2009, 10:13 AM   #1
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Default Unanswered: Need HELP to unstick a PET in an outdoor room

My daughter adopted a cotton candy bunny, put her psi (the trampoline) in an outdoor room, put the bunny on to jump and now we can't get the cotton candy bunny off the trampoline.
We are able to transfer to other pets and have those other pets go in and out of the outdoor room. We are also able to put items into that room, take them out, move them around, etc. like normal. We are also able to click back onto the cotton candy bunny as the pet we are using at the time BUT.....she will not get off her trampoline!!!! We are NOT able to click onto the trampoline to remove, and we are NOT able to put any other pet on the trampoline.
I've read threads on how to unstick items - but I've never seen a thread to unstick pets.
Any ideas? or do I need to call Ganz to fix this?
Any help is much appreciated!
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Old 03-18-2009, 10:15 AM   #2
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Default Re: Need HELP to unstick a PET in an outdoor room

Well, you could try logging out and back in, but i'm not sure if that will work. This might work because when you log in and go to your room, usually your pet moves and does an action, so it might get her off of the trampoline. If the bunny won't get off, then you will probably have to call ganz.
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Old 03-18-2009, 10:21 AM   #3
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Default Re: Need HELP to unstick a PET in an outdoor room

I have had times when I could not click on my pet (don't know why) but when i would switch pets (by clicking on "me and my pets in the 'things to do menu')

While still in the room with my pet I will click on "things to do" and from the up scroll click on "me and my pets" and change my pet there- it will change the room and break that connection with the stuck pet. Then walk or map jump back into the room with the stuck pet and see if that helped.
You could also say, go to Kinz Post (or tournament, or clubhouse- anywhere total screen change, not Wshop) and try changing your pet there, go back in to your room and then change pets. Sometimes it is just a 'flash' issue and not sourced at Ganz.

If you have tried variations of leaving the room and going back in (through other pets, going elsewhere in WW, logging out) and your pet is still stuck I would call Ganz. Just be sure to have your pet's code handy when you call! Here is the thread with Ganz's information:

http://www.webkinzinsider.com/forum/...ddress-247012/

I hope that this gets sorted out for you and good luck!

Last edited by meowsrus; 03-18-2009 at 10:30 AM..
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Old 03-18-2009, 10:48 AM   #4
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Default Re: Need HELP to unstick a PET in an outdoor room

If you go to the Customer Service link on the Webkinz website there is a form to fill out for a stuck pet. I would definitely try logging out and in a few times first though.
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Old 03-18-2009, 11:13 AM   #5
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Default Re: Need HELP to unstick a PET in an outdoor room

Did you try clicking on the ground near the trampoline? That's the only way to get the pet off of it.
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Old 03-18-2009, 11:21 AM   #6
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Default Re: Need HELP to unstick a PET in an outdoor room

Also check that you are on walk and not edit- if you are on edit you can not click to get your pet off from my experience
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Old 03-19-2009, 09:24 AM   #7
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Default Re: Need HELP to unstick a PET in an outdoor room

If it were me I would try logging out and the logging back in. If that didn't work then I would shut downt he computer and then turn it back on. Then if that didn't work I would contact ganz. I believe their number is 1-800-WEBKINZ.
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Old 03-19-2009, 09:56 AM   #8
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Default Re: Need HELP to unstick a PET in an outdoor room

I have a lion that's been jumping on his trampoline for months, lol.

You just need to call GAnz ~ it took them a week to return my call about my stuck pet but they can un-stick him

Good luck!
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Old 03-19-2009, 10:02 AM   #9
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Default Re: Need HELP to unstick a PET in an outdoor room

I would contact ganz about this. A pet should definately not be stuck in a room. Nothing should, but especially not a webkinz. If you contact Ganz they will probably be able to help.
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Old 03-19-2009, 11:39 AM   #10
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Default Re: Need HELP to unstick a PET in an outdoor room

I wonder if some of you don't know how to get a pet off a trampoline. You do not click on the pet or on the trampoline. You must click on the ground where you want your pet to land.
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