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Unanswered: Need HELP to unstick a PET in an outdoor room
My daughter adopted a cotton candy bunny, put her psi (the trampoline) in an outdoor room, put the bunny on to jump and now we can't get the cotton candy bunny off the trampoline.
We are able to transfer to other pets and have those other pets go in and out of the outdoor room. We are also able to put items into that room, take them out, move them around, etc. like normal. We are also able to click back onto the cotton candy bunny as the pet we are using at the time BUT.....she will not get off her trampoline!!!! We are NOT able to click onto the trampoline to remove, and we are NOT able to put any other pet on the trampoline.
I've read threads on how to unstick items - but I've never seen a thread to unstick pets.
Any ideas? or do I need to call Ganz to fix this?
Any help is much appreciated!
Well, you could try logging out and back in, but i'm not sure if that will work. This might work because when you log in and go to your room, usually your pet moves and does an action, so it might get her off of the trampoline. If the bunny won't get off, then you will probably have to call ganz.
I have had times when I could not click on my pet (don't know why) but when i would switch pets (by clicking on "me and my pets in the 'things to do menu')
While still in the room with my pet I will click on "things to do" and from the up scroll click on "me and my pets" and change my pet there- it will change the room and break that connection with the stuck pet. Then walk or map jump back into the room with the stuck pet and see if that helped.
You could also say, go to Kinz Post (or tournament, or clubhouse- anywhere total screen change, not Wshop) and try changing your pet there, go back in to your room and then change pets. Sometimes it is just a 'flash' issue and not sourced at Ganz.
If you have tried variations of leaving the room and going back in (through other pets, going elsewhere in WW, logging out) and your pet is still stuck I would call Ganz. Just be sure to have your pet's code handy when you call! Here is the thread with Ganz's information:
If it were me I would try logging out and the logging back in. If that didn't work then I would shut downt he computer and then turn it back on. Then if that didn't work I would contact ganz. I believe their number is 1-800-WEBKINZ.
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