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Old 12-09-2007, 09:45 AM   #1
dsister1
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Question Unanswered: need help transfering new pet to existing account

My 5-year-old got a new spotted frog for Hanukkah yesterday, and when we were'nt looking managed to register it all by himself on a new user account. Now we'd like to transfer it back to his original account. When we try to use the customer support link provided to merge accounts, we keep getting a message that our info. does not match their records. I assume we should enter the info. for the new pet, but which username and password should we use? the one associated with his original account or his new account?
Thanks for your help,
grandmother of 4 (webkinz, that is)
:turt:
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Old 12-09-2007, 10:02 AM   #2
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Default Re: need help transfering new pet to existing account

i'm really not sure what you should do. I don't think there is anyway to transfer a pet from one account to another. sorry but that is amazing how he made a new account by himself. good luck though
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Old 12-09-2007, 12:06 PM   #3
dsister1
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Default Re: need help transfering new pet to existing account

There actually is a way, check out this link:
http://customerservice.webkinz.com/cs/ai.php
but I'm having trouble understanding what info. they want.
(And yes, it's pretty incredible to me how well my son can navigate WW).
Thanks,
esephd
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Old 12-09-2007, 12:16 PM   #4
raven6263939
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Default Re: need help transfering new pet to existing account

Hmmm I assume they would want the orignal account info but im not sure... Is there any way to put both accounts info ?
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Old 12-09-2007, 01:02 PM   #5
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Default Re: need help transfering new pet to existing account

Wow I wish i could have done that when I was 5..
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Old 12-09-2007, 01:08 PM   #6
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Default Re: need help transfering new pet to existing account

there is a link just go to www.webkinz.com and go to customer support, hope this helps
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Old 12-09-2007, 01:51 PM   #7
dsister1
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Default Re: need help transfering new pet to existing account

View Post Originally Posted by raven6263939
Hmmm I assume they would want the orignal account info but im not sure... Is there any way to put both accounts info ?
There's only room for one username, password, webkinz code & pet's name. I've tried using info. from the original account and the new one. I'm pretty stymied...
Thanks for the input,
esephd
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Old 12-17-2007, 07:47 PM   #8
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Default Re: need help transfering new pet to existing account

you need the EXACT info. for example- on one account i out my full name and on the other a nickname. make sure thats correct!
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Old 12-17-2007, 08:09 PM   #9
luv2spin
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Default Re: need help transfering new pet to existing account

wow that is totally amazing that a 5 year old can do that. maybe he'll grow up to be the next Bill Gates
Good Luck with the users!!
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Old 12-17-2007, 09:56 PM   #10
Hillary3456
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Default Re: need help transfering new pet to existing account

i don't think there is a way to switch a pet to a different account..... ;(
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