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Old 12-11-2008, 10:16 PM   #1
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Default Unanswered: Need help with "pet stuck in room" form

I've got a crazy question that I need someone's help with. I am filling out the report to get my 2 lost pets that are stuck in my garden. I filled it all out except for the part that asks for "secret code of pet". Am I supposed to give them my account password? Because I thought we wasn't ever supposed to give that out to anyone.

Thank you
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Old 12-11-2008, 10:18 PM   #2
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Default Re: Need help with "pet stuck in room" form

View Post Originally Posted by LinLin
I've got a crazy question that I need someone's help with. I am filling out the report to get my 2 lost pets that are stuck in my garden. I filled it all out except for the part that asks for "secret code of pet". Am I supposed to give them my account password? Because I thought we wasn't ever supposed to give that out to anyone.

Thank you
If you are filling out the "Customer Service", its run by GANZ and is safe . Never give out a code or password to anyone else, though!
In this case, its asking for a pet code, what you originally adopted the pet with .
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Old 12-11-2008, 10:18 PM   #3
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Default Re: Need help with "pet stuck in room" form

View Post Originally Posted by LinLin
I've got a crazy question that I need someone's help with. I am filling out the report to get my 2 lost pets that are stuck in my garden. I filled it all out except for the part that asks for "secret code of pet". Am I supposed to give them my account password? Because I thought we wasn't ever supposed to give that out to anyone.

Thank you
You can safely give your secret code to Ganz. They can get into your account anyways! They need the secret code as proof that the account is really yours, not to get in. I've filled out those forms before, given them my secret code, and all went well.

Yes, and your password too.
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Old 12-11-2008, 10:26 PM   #4
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Default Re: Need help with "pet stuck in room" form

Yes Webberlily and cocogirl covered it!

Account code or secret code of pet is the tag on your webbie that you adopted it with!

My code is- XXXXXXX so I would type in XXXXXXX in the form!
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Old 12-11-2008, 10:34 PM   #5
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Default Re: Need help with "pet stuck in room" form

Ok I entered my pets' secret code. But when I click on send request button, I get an error message saying "your account verification info does not match our records". I don't know what I'm doing wrong!
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Old 12-11-2008, 10:42 PM   #6
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Default Re: Need help with "pet stuck in room" form

I have seen a lot of people with the same problem. Many times it is because of the birthday. Ganz is a Canadian company, so they don't put the date and month in the same order as most Americans. Double-check that you are putting your birthday in correctly, and it might fix your problem.
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Old 12-11-2008, 11:00 PM   #7
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Default Re: Need help with "pet stuck in room" form

View Post Originally Posted by msclockart
I have seen a lot of people with the same problem. Many times it is because of the birthday. Ganz is a Canadian company, so they don't put the date and month in the same order as most Americans. Double-check that you are putting your birthday in correctly, and it might fix your problem.
THANK YOU, THANK YOU, THANK YOU!!! That was the problem all along, my birthday! Thank you so much for everyone's help.
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