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Old 08-09-2009, 10:45 PM   #1
smlfberry
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Default Unanswered: Need help! Keep getting kicked out of rooms and other problems!

All weekend, my son and daughter have been having problems on their accounts with extreme slowness loading pages, pages getting stuck and never loading and getting kicked out of clubhouse rooms. We use a Mac, and have tried both Firefox and Safari browsers, as well as clearing caches and deleting histories with no change. We don't seem to have a problem with speed on other websites. Is it just me? Does anyone have any other ideas of solutions to try?

Thanks to anyone who takes the time to read this and/or try to help!

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Old 08-09-2009, 10:53 PM   #2
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Default Re: Need help! Keep getting kicked out of rooms and other problems!

Hi!

I see you have tried clearing your cache. Have you tried clearing cookies, restarting your computer, or checking for Flash Player updates? Checking for small things can make a huge difference.
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Old 08-10-2009, 01:22 AM   #3
mathboy1998
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Default Re: Need help! Keep getting kicked out of rooms and other problems!

There might be a virus or something on your computer.But the goo goo berries are glitched now.I'll check back with you later if i find anything.
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Old 08-10-2009, 08:47 AM   #4
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Default Re: Need help! Keep getting kicked out of rooms and other problems!

No, it's probably not a virus. I recommend clearing cookies and restarting your computer. Is there anyway for you to restart your internet connection too? Also, maybe you can try the web browser Google Chrome. I have never had a problem with it.
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Old 08-10-2009, 09:02 AM   #5
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Default Re: Need help! Keep getting kicked out of rooms and other problems!

When that happened to me, here's what I did to fix it.

Are you using the Casual/Fancy/etc. outfit bar, with clothing in 2 and/or more areas [Casual, Fancy, etc.]? Get rid of them until you are down to one outfit with that pet, and your rooms should not get stuck loading halfway. That is what I did to cure my loading problem.

As for the Clubhouse, I think it's the same issue, but it is always having issues , so don't worry about it.

If it doesn't work, tell GANZ here: http://customerservice.webkinz.com/cs/us_en/csg.php
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Old 08-10-2009, 09:10 AM   #6
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Default Re: Need help! Keep getting kicked out of rooms and other problems!

It's probably not a virus. If you try clearing cookies and using Google Chrome it might help. We hope we have solved all your problems today.
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Old 08-10-2009, 09:13 AM   #7
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Default Re: Need help! Keep getting kicked out of rooms and other problems!

Yes all weekend and again this morning I can't get in to the clubhouse. Also things are stuck in my rooms and I can't edit. It's the Ganz Webkinz site not my computer! Hopefully they will get things fixed.
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