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Old 06-21-2008, 07:38 AM   #1
PMme4it
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Red face Unanswered: Need Help! Dreaded White Screen!

Hello Fellow WW fans...I am visiting a family member who has a very slow and older computer. I cannot get on to WW. I've updated her flash, cleared her cookies, cashe and temp files, but everytime I try to log on to WW I get the dreaded white screen. Does anyone have any other ideas to help me get on? I'm here for another week or more and need my WW fix!! Heehee. (especially with token balloon darts on!)
Any suggestions/help would be so greatly appreciated. I wait in anticipation.............
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Old 06-21-2008, 11:16 AM   #2
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Default Re: Need Help! Dreaded White Screen!

Allow pop ups for Webkinz site,go to tools, go to security,click trusted site and add the webkinz address. I hope this helps.
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Old 06-21-2008, 11:19 AM   #3
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Default Re: Need Help! Dreaded White Screen!

type in www2.webkinz.com/us_en/ if you are using IE. If you are using mozilla you should just have to type in webkinz.com. Good luck!!
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Old 06-21-2008, 11:20 AM   #4
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Default Re: Need Help! Dreaded White Screen!

sorry, idk.
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Old 06-21-2008, 11:44 AM   #5
Boudica
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Exclamation Re: Need Help! Dreaded White Screen!

I've copied and pasted from the Ganz FAQ's. If the computer you're using doesn't meet the below requirements, you probably won't be able to get WW to load.

Windows Requirements

* PIII 1.2 MHz or higher
* Windows OS 2000/XP
* RAM: 512MB recommended
* Browsers: Internet Explorer 6, Netscape 7.2, Firefox 1.0, AOL Explorer 1.5
* Monitor Resolution: 1024x768
* High Speed Internet Required
* Adobe Flash 9
Old 06-21-2008, 01:46 PM   #6
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Default Re: Need Help! Dreaded White Screen!

View Post Originally Posted by Boudica
I've copied and pasted from the Ganz FAQ's. If the computer you're using doesn't meet the below requirements, you probably won't be able to get WW to load.

Windows Requirements

* PIII 1.2 MHz or higher
* Windows OS 2000/XP
* RAM: 512MB recommended
* Browsers: Internet Explorer 6, Netscape 7.2, Firefox 1.0, AOL Explorer 1.5
* Monitor Resolution: 1024x768
* High Speed Internet Required
* Adobe Flash 9
The computer has all the requirements. It was weird....on thursday morning, I was on with no problems. Came back on in the afternoon and since then I can only get that dreaded white screen. I'm going crazy trying to figure out what is wrong.

---------- DramaQueen added 2 Minutes and 4 Seconds later ----------

View Post Originally Posted by millieroo
type in www2.webkinz.com/us_en/ if you are using IE. If you are using mozilla you should just have to type in webkinz.com. Good luck!!
didn't work, but thankz for trying to help. I appreciate it....

anyone else??

---------- DramaQueen added 11 Minutes and 24 Seconds later ----------

View Post Originally Posted by d8471
Allow pop ups for Webkinz site,go to tools, go to security,click trusted site and add the webkinz address. I hope this helps.
AAAAHHH...this didn't work either, but thankz for trying to help me out....

Anyone else out there with ideas? Anyone know anyone who is very computer savy? Send them here PLEAZE!!

Last edited by DramaQueen; 06-21-2008 at 01:46 PM.. Reason: Automerged Doublepost
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Old 06-21-2008, 02:17 PM   #7
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Default Re: Need Help! Dreaded White Screen!

I remember something awhile ago....Someone said that they had to call their ISP because it was a problem on their end. I don't remember the specifics though. Hopefully some tech savvy member will be able to help you. I am also going to post the link that works for me on IE. Good luck!

http://www2.webkinz.com/us_en/
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Old 06-21-2008, 02:26 PM   #8
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Default Re: Need Help! Dreaded White Screen!

HMM... IDK. It's probably just the computer. Keep trying & goodluck!
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Old 06-21-2008, 05:42 PM   #9
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Default Re: Need Help! Dreaded White Screen!

if u cant get on ww how do u get on wi?
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Old 06-21-2008, 05:45 PM   #10
pink9550
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Default Re: Need Help! Dreaded White Screen!

I dont know what is wrong. Sorry
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