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Old 11-15-2009, 03:13 PM   #1
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Exclamation Answered: Need help with Doug!

Whenever I go to Doug the Dog, I click on him but nothing happens. Any ideas what the problem is?
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Best Answer - Posted by Red Fire
This has happened to me once or twice as well but if I log out then back in I usually can click on him the next time. Although making sure I have waited for the clubhouse to fully load at each access point does seem to make a difference for me as well. (Ex: entering the clubhouse, changing color zones, picking a room and room number) I hope you have better luck with Doug.
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Old 11-15-2009, 03:17 PM   #2
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Default Re: Need help with Doug!

webkinz world is probably very slow, or a lot of people have just clicked on him at once. i would suggest waiting for the room to finish loading before you click on him.
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Old 11-15-2009, 03:26 PM   #3
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Default Re: Need help with Doug!

Yeah, i have. This has happened every time I visit Doug, even when I go to an empty room.
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Old 11-15-2009, 03:30 PM   #4
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Default Re: Need help with Doug!

This has happened to me once or twice as well but if I log out then back in I usually can click on him the next time. Although making sure I have waited for the clubhouse to fully load at each access point does seem to make a difference for me as well. (Ex: entering the clubhouse, changing color zones, picking a room and room number) I hope you have better luck with Doug.
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Old 11-15-2009, 03:30 PM   #5
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Default Re: Need help with Doug!

You may want to contact Ganz about this issue. 1-866-932-5469 or go to Webkinz.com & click the customer service section below the "Log In" button. Good luck with this!
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Old 11-15-2009, 03:32 PM   #6
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Default Re: Need help with Doug!

Sometimes you just need to give him a minute to load. Also make sure the clubhouse room has been completely loaded.
Maybe try logging in and logging out then try again.
Good luck!

~Wonder =]
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Old 11-15-2009, 03:42 PM   #7
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Default Re: Need help with Doug!

Thanks guys, I will try the logging out and then back in, and if that doesn't work I'll contact Ganz.
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