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Old 02-01-2009, 12:10 PM   #1
GammaTwila
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Default Unanswered: Need help contacting Ganz

My main account has had POTM issues since October. So, I gave up on buying them. I decided to try it again in February with a different account. This time I didn't even GET the POTM box!

Since I've been unable to get a "live" person to talk to at Ganz after trying for 4 months, I'm beginning to think they don't exist!

I've called, I used customer support and have yet to "talk" to anyone at Ganz or get a response via email? Has anyone been in contact with anyone in Customer Support at Ganz within the last month? What number did you use? Also, am I the only one still having the POTM issues?

HELP! Any hints and tips would be greatly appreciated.
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Old 02-01-2009, 12:34 PM   #2
wackywhoplays
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Default Re: Need help contacting Ganz

There's a wonderful sticky on how to contact Ganz w/ POTM issues. It's written by MathMom2, & it's in the How to's section.

---------- momwhoplays added 0 Minutes and 51 Seconds later ----------

Here's the link:
http://www.webkinzinsider.com/forum/...g-t435468.html

Last edited by momwhoplays; 02-01-2009 at 12:34 PM.. Reason: Automerged Doublepost
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Old 02-01-2009, 01:08 PM   #3
Hollybun
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Default Re: Need help contacting Ganz

I had POTM trouble (loot box missing after being logged out) in Nov. & it took a month to get it resolved, but it was satisfactory!
Finally got an email back in early Dec. from Cust. Support with a service code # (phone ext.) & 866-932-5469.
If you don't get a response soon, let me know & you could try the service # I used. The lady was very nice & helpful & put all the POTM items in my dock!
Good luck & keep trying!
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Old 02-01-2009, 07:20 PM   #4
GammaTwila
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Default Re: Need help contacting Ganz

thanks all for the encouragine and helpful hints.
snuggleb68 is offline Female
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