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Old 11-16-2010, 02:55 PM   #1
Diabetes Awareness
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Default Answered: Need Help, cant get in but dont know who to call

Hey, I cant get into 2 of our 7 accounts, they just come up with blue screens....
I dont know who to call or how to get them. I dont know any numbers, I get only the contact through questions and I cant ask a question on the account cuz I CANT GET IN!!
I appreciate any help
dawnscott1 is offline Female
Best Answer - Posted by BallerinasMom
First off try How to Clear your Cache. If that does not work, then you can use this info and call Ganz. Contact Ganz - Webkinz Insider WikiGood luck!!
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Old 11-16-2010, 03:04 PM   #2
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Default Re: Need Help, cant get in but dont know who to call

First off try How to Clear your Cache. If that does not work, then you can use this info and call Ganz. Contact Ganz - Webkinz Insider WikiGood luck!!
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Old 11-16-2010, 03:18 PM   #3
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Default Re: Need Help, cant get in but dont know who to call

There's already a post on this about the "na" (North American) accounts. This seems to be affecting some of the US accounts and most of the european accounts, although no one has complained about the asian accounts. Clearing the cache, restarting the computer and all of the other little tricks people do to get around these problems doesn't seem to be working either. Sorry this is happening to you. It's happening to our family, too.
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Old 11-16-2010, 03:45 PM   #4
Diabetes Awareness
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Default Re: Need Help, cant get in but dont know who to call

I was posting on that thread too, I needed a number and I didnt know how to find it.
I just spent 25 mins on the phone with the Rep
She tried different tips with me even though I did all of them before, but did them so she would know I did them.
She was able to log onto our accounts from her computer.
She said it is the Server those 2 accounts are on. There is a problem with that specific server. They are working on it and she said to check back tonight or tomorrow.
Stinks cuz they are giving us the Wheel of Wishes and Token Balloon Dartz today they never do that. So we miss those on the 2 accounts. 1 is one of the Main accounts. The other is a kids account.
She knew they were having issues with that specific server doing Kinzvile Academy and other locations, but they seem to be having the loading issues with the log in now too. I havent gotten onto this account since 2 am this morning, after that it stopped working.

I was logging on to be able to show what it looked like and 1 just started working WAHOO
dawnscott1 is offline Female
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