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Old 06-13-2007, 11:44 PM   #1
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Default Unanswered: Need to change username on Webkinz

Does anyone know how to contact Webkinz about switching the usernames to my kids' accounts? My sister-in-law gave my kids their first webkinz and she set up their accounts. Unfortunately, she used their first and last names to do so. When I send items through the gift exchange their full names are sent out as well. I have gone to the "contact us" portion on the Webkinz site numerous times, but I haven't received any kind of a response. I also tried to go through Customer Service (under switching usernames), but when I enter all the information, an error message pops up that states I have some portion of my info. wrong. It has been really frustrating. I would truly appreciate some help. Thanks!!!!

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Old 06-14-2007, 07:28 AM   #2
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Default Re: Need to change username on Webkinz

Have you tried emailing directly to support@webkinz.com? I hope they get it straightened out for you. You definitely don't want your kids full names on display.
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Old 06-14-2007, 07:43 AM   #3
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Default Re: Need to change username on Webkinz

Use the support@ email address. They are a little slow in getting back to you, but they should be able to do it.

This thread will now be closed since your question has been answered.
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