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Old 09-18-2009, 07:24 AM   #1
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Default Answered: my WW email got hacked...

my WW email got hacked, how can i change the email to another one?

thanks for help ..
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Best Answer - Posted by Cloud One
I'm a little confused too. I don't think I needed to enter an email when I signed up with Webkinz World. I did have to use an email for:
-The Ganz Estore
-Setting Parental Controls (ads, Kinzchat Plus etc)
-Entering Contests on the Webkinz Newz site
-Creating an account on Webkinz Insider (this site!)

I would call or email each of those places (whichever ones apply for you) from your new email address and inform them of the situation.
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Old 09-18-2009, 07:28 AM   #2
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Default Re: my WW email got hacked...

Honestly, I don't know if you can...but I'm not sure. See what other people say; you might end up having to call Ganz.
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Old 09-18-2009, 07:44 AM   #3
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Default Re: my WW email got hacked...

email or call ganz. they might be able to help you

-pup5115
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Old 09-18-2009, 07:48 AM   #4
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Default Re: my WW email got hacked...

I would start by changing your password, immediately. You will need the tag that came with your pet, with the code you used to adopt your pet. If you have several pets, any one of the tags should work. Make sure your new password is very hard to guess!

Once you have changed your password, anyone without access to a tag associated with your account should be locked out of your account again. That should be all you need to do. If you lost items to the intruder, generally there is nothing that can be done.

Good luck,
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Old 09-18-2009, 08:04 AM   #5
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Default Re: my WW email got hacked...

What do you mean? and what does an email have to do with webkinz???
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Old 09-18-2009, 08:31 AM   #6
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Default Re: my WW email got hacked...

View Post Originally Posted by Oddmeister
I would start by changing your password, immediately. You will need the tag that came with your pet, with the code you used to adopt your pet. If you have several pets, any one of the tags should work. Make sure your new password is very hard to guess!

Once you have changed your password, anyone without access to a tag associated with your account should be locked out of your account again. That should be all you need to do. If you lost items to the intruder, generally there is nothing that can be done.

Good luck,
can i change it without using my email? i have all my pets tags.

View Post Originally Posted by rachel21
What do you mean? and what does an email have to do with webkinz???
I meant that my email got hacked, and I signed up to WW with this mail
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Old 09-18-2009, 08:33 AM   #7
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Default Re: my WW email got hacked...

Wait, you have to have an email to use webkinz???
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Old 09-18-2009, 08:36 AM   #8
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Default Re: my WW email got hacked...

I'm a little confused too. I don't think I needed to enter an email when I signed up with Webkinz World. I did have to use an email for:
-The Ganz Estore
-Setting Parental Controls (ads, Kinzchat Plus etc)
-Entering Contests on the Webkinz Newz site
-Creating an account on Webkinz Insider (this site!)

I would call or email each of those places (whichever ones apply for you) from your new email address and inform them of the situation.
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Old 09-18-2009, 08:42 AM   #9
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Default Re: my WW email got hacked...

Yes as the others said change your password right away on WW then call customer service & let them know your new email , Then it will be okay & good luck !!
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Old 09-18-2009, 09:25 AM   #10
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Default Re: my WW email got hacked...

I don't think we entered our email for our Webkinz codes. However, if you have signed up for other sites using that email, I would change the password, secret question, etc. immediately.
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