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I'm a little confused too. I don't think I needed to enter an email when I signed up with Webkinz World. I did have to use an email for:
-The Ganz Estore
-Setting Parental Controls (ads, Kinzchat Plus etc)
-Entering Contests on the Webkinz Newz site
-Creating an account on Webkinz Insider (this site!)
I would call or email each of those places (whichever ones apply for you) from your new email address and inform them of the situation.
I would start by changing your password, immediately. You will need the tag that came with your pet, with the code you used to adopt your pet. If you have several pets, any one of the tags should work. Make sure your new password is very hard to guess!
Once you have changed your password, anyone without access to a tag associated with your account should be locked out of your account again. That should be all you need to do. If you lost items to the intruder, generally there is nothing that can be done.
I would start by changing your password, immediately. You will need the tag that came with your pet, with the code you used to adopt your pet. If you have several pets, any one of the tags should work. Make sure your new password is very hard to guess!
Once you have changed your password, anyone without access to a tag associated with your account should be locked out of your account again. That should be all you need to do. If you lost items to the intruder, generally there is nothing that can be done.
Good luck,
can i change it without using my email? i have all my pets tags.
Originally Posted by rachel21
What do you mean? and what does an email have to do with webkinz???
I meant that my email got hacked, and I signed up to WW with this mail
I'm a little confused too. I don't think I needed to enter an email when I signed up with Webkinz World. I did have to use an email for:
-The Ganz Estore
-Setting Parental Controls (ads, Kinzchat Plus etc)
-Entering Contests on the Webkinz Newz site
-Creating an account on Webkinz Insider (this site!)
I would call or email each of those places (whichever ones apply for you) from your new email address and inform them of the situation.
Yes as the others said change your password right away on WW then call customer service & let them know your new email , Then it will be okay & good luck !!
I don't think we entered our email for our Webkinz codes. However, if you have signed up for other sites using that email, I would change the password, secret question, etc. immediately.
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