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Old 07-08-2011, 12:53 PM   #1
kinspets
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Default Unanswered: my webkinz hacked??

I've been gone for a week and I come back to find one my accounts missing stuff and someone has now changed the password. I moved and don't have any of the pet codes. How can I contact Ganz and try to get my account back?
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Old 07-08-2011, 12:55 PM   #2
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Default Re: my webkinz hacked??

Try calling them with you username and (old)password. Did you write down any of the codes anywhere at all?
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Old 07-08-2011, 12:56 PM   #3
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Default Re: my webkinz hacked??

I thought I had the hop bunny one written down but I can't find it.
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Old 07-08-2011, 12:58 PM   #4
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Default Re: my webkinz hacked??

My friend was able to get her account back by calling Ganz. They just directed her to give her parents' birthdays.
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Old 07-08-2011, 01:00 PM   #5
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Default Re: my webkinz hacked??

I'm so sorry that this happened to you. Maybe you can call Ganz with the number in this link:http://www.webkinzinsider.com/wiki/Contact_Ganz . They'll ask you for your username and your old password, they might ask for a secret code. Did you happen to write a secret code anywhere?? If not, you can try to explain to them that someone hacked your account and changed the password and you don't have any of the secret codes because you moved and lost them and see if they can change it back. I don't think Ganz can replace any missing items, sorry. I hope this helps!!
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Old 07-08-2011, 01:00 PM   #6
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Default Re: my webkinz hacked??

Okay well ask your parents if they've seen your code, and yes try doing what geros9 suggested. (:
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Old 07-08-2011, 01:02 PM   #7
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Default Re: my webkinz hacked??

I would definitely call Ganz and explain the situation. Give them your previous password and verify how many and what pets you own, as well as their names. Just make sure you have enough info to actually verify that its your account. I'm sure they will try to help. They've actually been pretty great lately with their customer service. If you do happen to get access back to the account, it should be pretty easy to figure out who hacked your account if they've sent some of your items to other accounts.
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Old 07-08-2011, 01:19 PM   #8
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Default Re: my webkinz hacked??

ok thanks guys! I'm going to try to call them.
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