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I've been gone for a week and I come back to find one my accounts missing stuff and someone has now changed the password. I moved and don't have any of the pet codes. How can I contact Ganz and try to get my account back?
I'm so sorry that this happened to you. Maybe you can call Ganz with the number in this link:http://www.webkinzinsider.com/wiki/Contact_Ganz . They'll ask you for your username and your old password, they might ask for a secret code. Did you happen to write a secret code anywhere?? If not, you can try to explain to them that someone hacked your account and changed the password and you don't have any of the secret codes because you moved and lost them and see if they can change it back. I don't think Ganz can replace any missing items, sorry. I hope this helps!!
I would definitely call Ganz and explain the situation. Give them your previous password and verify how many and what pets you own, as well as their names. Just make sure you have enough info to actually verify that its your account. I'm sure they will try to help. They've actually been pretty great lately with their customer service. If you do happen to get access back to the account, it should be pretty easy to figure out who hacked your account if they've sent some of your items to other accounts.
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