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Old 03-23-2008, 06:21 PM   #1
Lil Kinz
swand is an unknown quantity at this point

Default Unanswered: My son can't remember user name or password

:cs:My son got a Webkinz Cocker Spaniel for Easter...he did the set up by himself because all his friends have one and said he knew how to do it.....well come to find out he didn't. He cannot remember exactly what his user name and password is and when he registered he didn't put our correct email address. Therefore I cannot use the get your user name and password info site from the website. Does anyone have any suggestions as to how I can get that information now since he didn't print any of that off????
Please help
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Old 03-23-2008, 07:17 PM   #2
DancingKitty979
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Default Re: My son can't remember user name or password

get the code and search under customer Service
Old 03-23-2008, 09:32 PM   #3
Lil Kinz
swand is an unknown quantity at this point

Default Re: My son can't remember user name or password

I have tried going under Customer Support on the webkinz page, but it is rejecting the info entered (user name, password, email address). I know the password but my son cannot remember how he typed his user name. Any other suggestions? I have been searching for a phone number or support line for Webkinz but cannot find one. Please help!!!
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Old 03-23-2008, 09:34 PM   #4
Sidnee
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Default Re: My son can't remember user name or password

The phone number is 1-866-WEB-KINz
Old 03-23-2008, 09:38 PM   #5
COWS4YOU
 
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Default Re: My son can't remember user name or password

Give them a call tomorrow and hold onto your secret code. They will be busy tomorrow so be patient
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Old 03-23-2008, 09:43 PM   #6
Gift Guru
 
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Default Re: My son can't remember user name or password

Id say call or email ganz.

PHONE: 1-866-WEB-KINZ
EMAIL: support@ganz.com

*****************************

View Post Originally Posted by webkinzrock221
having party want everyone to come

Click the image to open in full size. Re: Hi, I'm AuntMichele
hi im having a party just wanted you to come
For Taco the chiawawa Nala the b&w cat PolarIce the polarbear and Randy the reindeer
Where webkinzrock221 Party room
Given By Webkinzrock221
Date April 6, 2008
Time 1200-100
No Gifts Requried but you can send them if you want!
Both Guys and Girls are welcome Everyone gets a party favor!
I will be in PINK zone we will be doing some games and cooking!
Everyone MUST come in something springy Just copy and paste this and fill it out! heres an example
Pet Gender Boy
Pet Kind Hippo
WW Username webkinzrock221
Pet Name Harry
Are You Bringing a Gift??????? yes
We cant want to see you there! :chi::rdr:
Please don't SPAM.
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Old 03-23-2008, 09:45 PM   #7
Lil Kinz
swand is an unknown quantity at this point

Default Re: My son can't remember user name or password

Sidnee, Cows4You & Lindsay--
Thanks for the great advice....I am hoping this is a totally fixable problem. My son was sad all day he couldn't play with his webkinz.
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Old 03-23-2008, 10:37 PM   #8
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Default Re: My son can't remember user name or password

Awe. Well, if all else fails, maybe you could buy him a new webkinz. :]
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Old 03-23-2008, 10:41 PM   #9
kateygma is now a
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Default Re: My son can't remember user name or password

User name is not case sensitive, so if he remembers it you can just type it in. You other option is to email ganz with the problem or call them. Make sure you do not lose the secret code. Try the name he thinks he used as the ID and then use the forgot the password and put in the code. Hopefully this will work for you.
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Old 03-24-2008, 12:35 PM   #10
baseball0508
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Default Re: My son can't remember user name or password

Get your code that came with your webkinz and go to where you log in and click forget password and type in your code and set your new password
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