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I adopted a snowman into one of my "storage" accounts - well I don't know what room he got "dumped" into but I can't open that room and see him - the loading chair just stops. I can get into my rooms with my other pets - but not where Sunny the Snowman is?? What should I do??
Is there a possiblility he got put in a garden room completely filled with plants? Or that he is in a room with a donut plant that appeared as a blue box? In both cases only Ganz can help you.
For the first one you will have to fill out the My Pet is Stuck in the room form, and for the second you will need to fill out the I Have an Item Stuck in the Room form. To access either one go to the main Webkinz page, click on customer service, and then I Have Something Stuck! It might take them a couple of days to get it fixed.
You will need a Secret Code from any of the pets on the account, and some personal information. Please note that when it asks for your birthday the day goes first, not the month. That seems to give a lot of people problems, since it can't confirm your information if you enter it wrong.
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