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Old 10-31-2008, 12:39 PM   #1
Redkeelyn
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Default Unanswered: My Snowman is Stuck!!!

I adopted a snowman into one of my "storage" accounts - well I don't know what room he got "dumped" into but I can't open that room and see him - the loading chair just stops. I can get into my rooms with my other pets - but not where Sunny the Snowman is?? What should I do??
Thanks
Red
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Old 10-31-2008, 12:48 PM   #2
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Default Re: My Snowman is Stuck!!!

Is there a possiblility he got put in a garden room completely filled with plants? Or that he is in a room with a donut plant that appeared as a blue box? In both cases only Ganz can help you.

For the first one you will have to fill out the My Pet is Stuck in the room form, and for the second you will need to fill out the I Have an Item Stuck in the Room form. To access either one go to the main Webkinz page, click on customer service, and then I Have Something Stuck! It might take them a couple of days to get it fixed.

You will need a Secret Code from any of the pets on the account, and some personal information. Please note that when it asks for your birthday the day goes first, not the month. That seems to give a lot of people problems, since it can't confirm your information if you enter it wrong.
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Old 10-31-2008, 06:19 PM   #3
Redkeelyn
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Default Re: My Snowman is Stuck!!!

Thanks - I'll do that - it does happen to be my "storage" account and he might have landed in a "full" room
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Old 10-31-2008, 06:31 PM   #4
Lil Kinz
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Default Re: My Snowman is Stuck!!!

I'm sorry your snow man is stuck!
Try looking in the stickies in the 'Guides And How Tos' section.
Hope this helps,
Happy halloween!
*FurryPawz*
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Old 11-03-2008, 11:57 PM   #5
Redkeelyn
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Default Re: My Snowman is Stuck!!!

YEA!! Ganz came through - and I was able to play with "Sunny" my Snowman today - he is SOOO cute!!! Thanks for all the advise
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