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Old 03-08-2009, 10:09 AM   #1
zboy3100
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Default Unanswered: My Sister's Account Stopped Working

Hi everyone. Yesterday my little sister bought a new Blue Whale Webkinz. My sister began the adoption process. She put in her secret code. Ms. Birdy said the code was used. After just making sure she hadn't typed in something wrong she decided to log off. She decided to try to log back in. The screen appeared with the newspaper, her inventory, and the pet window shows the Blue Whale named Bobby (what she was going to name it). Then a pop-up appears saying they can not connect to the server and she will be logged out. At first we thought this was with all accounts, but it is only my sisters. My brother's and my account work fine. As of this morning, her account is still not working because of that pop-up or when entering her username and password it will say they are going through server maintanence, even though my account works at thee same time. I would really appreciate some help with this, or if someone can tell me what is happening to her account. Will she be able to play on it again? Thanks for any help.
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Old 03-08-2009, 10:13 AM   #2
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Default Re: My Sister's Account Stopped Working

Try logging her on through the Parents Area log on. If that doesn't help, call Ganz on Monday because she's probably been hit by the glitch that's catching people who adopt new pets.
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Old 03-08-2009, 10:16 AM   #3
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Default Re: My Sister's Account Stopped Working

Ok, thank you for all the help.

Ok, the logging in through the parents area didnt work. Can you please tell me Ganz's number? I've never had to call them before.

Last edited by zboy3100; 03-08-2009 at 10:20 AM.. Reason: Update
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Old 03-08-2009, 10:25 AM   #4
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Default Re: My Sister's Account Stopped Working

The number that WI has is: 1-866-WEBKINZ * 1-866-932-5469
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Old 03-08-2009, 10:29 AM   #5
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Default Re: My Sister's Account Stopped Working

yes call ganz and get everything straighten out!
good luck and maybe try to have a parent call!
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Old 03-08-2009, 10:33 AM   #6
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Default Re: My Sister's Account Stopped Working

I am so sorry this happened to your sister. It has happened to a lot of people who adopted a pet during the weekend. It is too bad that they did not fix that when they were last down for maintenance.
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Old 03-08-2009, 10:39 AM   #7
zboy3100
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Default Re: My Sister's Account Stopped Working

Ok, thank you for all the help guys. I'm hoping they will understand. The reason my parents can't call is because they don't understand it. Also, it's not like I'm young. I'm older than the average webkinz player.
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Old 03-08-2009, 10:58 AM   #8
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Default Re: My Sister's Account Stopped Working

There is a link in my siggy to get to a guide on how to not get logged out by this message, you can try that?
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