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Old 09-01-2009, 01:16 PM   #1
GrandmaDeluxe
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Default Answered: My Secret Code has been used???

I hope someone can help me. I tried to register my Leopard this morning that I bought at a Hallmark store and Ms. Birdy told me that my Secret Code has been used!

I have never had this happen before! I sent a message to Ganz, but I don't know how long it will take for them to get back to me'

Has this happened to anyone else? If so, what did you do?
WebkinzGrandma is offline Female
Best Answer - Posted by Dixiecup
Call them. They have a WAY better track record now that they are accepting calls. Their service has been very good today
1-866-WEB-KINZ Tell them what happened, you may have to verify, I hope you kept your receipt.
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Old 09-01-2009, 01:18 PM   #2
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Default Re: My Secret Code has been used???

Call them. They have a WAY better track record now that they are accepting calls. Their service has been very good today
1-866-WEB-KINZ Tell them what happened, you may have to verify, I hope you kept your receipt.
Dixiecup is offline Female
Old 09-01-2009, 01:25 PM   #3
marnabear
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Default Re: My Secret Code has been used???

First of all make sure you entered your code correctly. I had this happen on mine today and I must have entered one digit incorrectly. If this is not what happened, follow Dixiecup's advice and call Ganz right away. Emailing them will not accomplish anything - all you will get back is a canned response they send to everyone no matter what your email said to them.
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Old 09-01-2009, 01:37 PM   #4
GrandmaDeluxe
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Default Re: My Secret Code has been used???

Thank you so much. I just called Ganz and a nice lady gave me a new secret code. She even asked me if I knew a name and user name that I had never heard of. I said no and she said that person's account would be banned for stealing the code!

I don't know how long it would have taken to receive an e-mail from them. I did not know they were answering their phone so quickly, now!
WebkinzGrandma is offline Female
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