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Old 01-18-2010, 08:29 PM   #1
ishes she was a
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Default Answered: My Room is not opening and My Mail is not letting me open packages.

I tried on three of our accounts, but we can't get into our rooms. It stays in loading forever. We logged of and on several times for each account.

We also can not open our mail. You click on mail box on the main page and the box pops up showing you that you have 2 packages. You click to open the package and nothing happens.

Please help!
webkinzmomof4 is offline Female
Best Answer - Posted by Lolo12
It's alright. Give it a little while. Wait until after tonight's updates. Webkinz can be a little weird sometimes. believe me. Once I wandered around with a huge unopened envelope on my screen because I was having a glitch with mail. If you've already tried clearing your cache, and nothing happens, you can try resetting your computer, but it might not help. My suggestion is to just give it a little time. It will fix itself.
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Old 01-18-2010, 10:01 PM   #2
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Default Re: My Room is not opening and My Mail is not letting me open packages.

I'm not sure why this is happening. You might want to try clearing your cache. If you are unsure how to do this, check out the following thread:
http://www.webkinzinsider.com/forum/...-after-534444/

Best of luck!
gottaluvjoe is offline Female
Old 01-18-2010, 10:06 PM   #3
ishes she was a
Webkinz :)
 
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Default Re: My Room is not opening and My Mail is not letting me open packages.

Thanks I did that. Now I can't even get to the site. I think maybe they are having problems.
webkinzmomof4 is offline Female
Old 01-18-2010, 10:27 PM   #4
ShootingStars•°˜”° ҉
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Default Re: My Room is not opening and My Mail is not letting me open packages.

Are you on internet explorer? If so, you might want to change to Mozilla Firefox and see if that works. Good Luck!
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Old 01-19-2010, 12:02 AM   #5
~{Midnight.Train}~
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Default Re: My Room is not opening and My Mail is not letting me open packages.

It's alright. Give it a little while. Wait until after tonight's updates. Webkinz can be a little weird sometimes. believe me. Once I wandered around with a huge unopened envelope on my screen because I was having a glitch with mail. If you've already tried clearing your cache, and nothing happens, you can try resetting your computer, but it might not help. My suggestion is to just give it a little time. It will fix itself.
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Old 01-19-2010, 12:15 AM   #6
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Default Re: My Room is not opening and My Mail is not letting me open packages.

WW seems to have had a lot of problems with opening rooms tonight. I too had problems on all accounts. Seems to be much better now, after midnight.


Click the image to open in full size.
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Old 01-19-2010, 09:55 AM   #7
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Default Re: My Room is not opening and My Mail is not letting me open packages.

View Post Originally Posted by gottaluvjoe
I'm not sure why this is happening. You might want to try clearing your cache. If you are unsure how to do this, check out the following thread:
http://www.webkinzinsider.com/forum/...-after-534444/

Best of luck!
View Post Originally Posted by mickey26
Are you on internet explorer? If so, you might want to change to Mozilla Firefox and see if that works. Good Luck!
View Post Originally Posted by Lolo12
It's alright. Give it a little while. Wait until after tonight's updates. Webkinz can be a little weird sometimes. believe me. Once I wandered around with a huge unopened envelope on my screen because I was having a glitch with mail. If you've already tried clearing your cache, and nothing happens, you can try resetting your computer, but it might not help. My suggestion is to just give it a little time. It will fix itself.
View Post Originally Posted by luvwebkinz
WW seems to have had a lot of problems with opening rooms tonight. I too had problems on all accounts. Seems to be much better now, after midnight.


Click the image to open in full size.
These people have all answered your question. Good luck!
AsH xO is offline Female
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