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Old 11-10-2009, 07:53 PM   #1
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Angry Answered: My Room!

HELP!! OMG! I can't enter my White Terrier's room. It can't load doors, and I have a ton of new Webkinz I never get to see in my room, and I miss them so much!
MissMunchkin101 is offline Female
Best Answer - Posted by MarielofRedwall
First, try logging in and out multiple times. Also, you may have stuck items in the doorway, so you can't get in. Try clicking on a pet that's inside the room. If that doesn't work, call Ganz to remove some stuff outta the way! I hope you get into your room!
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Old 11-10-2009, 07:55 PM   #2
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Default Re: My Room!

try logging out and logging in again and see if that works. and if i doesn't restart your computer and try again. hope this works
potterwatch is offline Female
Old 11-10-2009, 07:55 PM   #3
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Default Re: My Room!

hmmm.....i would log out and log in again. maybe clean your cache..but idk how that would help? i really dont understand this lol
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Old 11-10-2009, 07:57 PM   #4
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Default Re: My Room!

I actually had this problem for a month, and tried every possible thing I could, even logging out and back in, but that was the last straw before I noted WI about this.
MissMunchkin101 is offline Female
Old 11-10-2009, 07:58 PM   #5
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Default Re: My Room!

I had the same thing happen to me yesterday. Got locked out of my strawberry leopard's new room after I tried to put furniture in it and the furniture disappeared. I cleared my cache and cookies and after a few tries of logging in and out, I got back in.

It happened another time though and I had to call Ganz Customer Service about it. They fixed it right away and I was back in my room within 15 minutes.

Hope that helps.
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Old 11-10-2009, 08:01 PM   #6
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Default Re: My Room!

If all else fails turn in a I have something stuck report. The form is found under customer service.
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Old 11-10-2009, 08:04 PM   #7
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Default Re: My Room!

I have had this problem too. I tried everything like clearing cache, logging in and out, and restarting computer. I finally had to call ganz to get back in. Just wanted to wish you good luck.
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Old 11-10-2009, 08:08 PM   #8
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Default Re: My Room!

View Post Originally Posted by Ergoiam
If all else fails turn in a I have something stuck report. The form is found under customer service.
That's what I'd say do too.
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Old 11-10-2009, 08:10 PM   #9
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Default Re: My Room!

1. Try logging out and back in. AGAIN
2. Clear your cache.
3. Restart your computer
4. Call Ganz


That's what I would do. Good luckies!
Meg Ann is offline Female
Old 11-10-2009, 08:50 PM   #10
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Default Re: My Room!

First, try logging in and out multiple times. Also, you may have stuck items in the doorway, so you can't get in. Try clicking on a pet that's inside the room. If that doesn't work, call Ganz to remove some stuff outta the way! I hope you get into your room!
MarielofRedwall is offline Female
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