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Old 11-01-2008, 08:28 AM   #1
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Exclamation Unanswered: My poor Hippo!

I was so excited to register my hippo to day and then this happened! The only pet of the month item i got was 0 kinzcash! Does anyone know what i should do?
sorry the attachment wont load otherwise i would post a picture
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Old 11-01-2008, 08:30 AM   #2
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Default Re: My poor Hippo!

sorry ive seen this happen to alot of people i would say call ganz but they usuallydoont replace items
sorry
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Old 11-01-2008, 08:34 AM   #3
LikeRain
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Default Re: My poor Hippo!

I just posted my story on another person's thread...but here goes again....because the SAME EXACT THING happened to me last month. I contacted Ganz through the Customer Service section of the website (it's right under the "log in" symbol). They emailed back...and I had to reply again to make them understand the problem...but then they emailed me a second time with a phone number to call. They also give you a 4 digit service code number to use when you call.

I did have to try calling a couple of times, and it took a couple of weeks....but when they finally called me back I talked to a very nice lady, and told her I didn't get those prizes...and she said they'd fix it. The next day I had the POTM exclusive and a wish token in my dock.

They will fix it for you! I'm sorry that happened, because I know it's disappointing...but Ganz will fix it! Good luck!!
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Old 11-01-2008, 08:38 AM   #4
blackcatsarecute
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Exclamation Re: My poor Hippo!

View Post Originally Posted by Macalla
I was so excited to register my hippo to day and then this happened! The only pet of the month item i got was 0 kinzcash! Does anyone know what i should do?
sorry the attachment wont load otherwise i would post a picture
That is so wierd! I think you should contact Ganz. Click on this link for thier phone number: http://www.webkinzinsider.com/forum/ganz-telephone-number-t247012.html

Last edited by Gingermybeagle; 11-01-2008 at 08:43 AM..
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Old 11-01-2008, 10:55 AM   #5
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Default Re: My poor Hippo!

Sorry that happened. Try calling Ganz they might help!
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Old 11-01-2008, 11:01 AM   #6
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Default Re: My poor Hippo!

The exact same thing happened to me just now.
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Old 11-01-2008, 11:08 AM   #7
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Default Re: My poor Hippo!

So sorry this happened. I am afraid to register mine but someone on another thread got seven hippos and seven super beds.
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Old 11-01-2008, 11:08 AM   #8
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Default Re: My poor Hippo!

That happened to me last month I contacted through webkinz world they e mailed me with a phone number to call and followed up with a phone call to me took a couple of days for them to respond but were very accomodating hang in there it will all work out
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Old 11-01-2008, 11:10 AM   #9
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Default Re: My poor Hippo!

I just put a thread on and sorry to hear about your hippo. This morning I was putting mine in and and the screen froze and said server problems. I went back and had 7 hippos with exclusives and it was my 20th pet and ended up with 7 exclusive beds. I was lucky this time and now getting shut down every 10 min. Glitchs are back.

:bokbok::gwolf::el1::clyde:
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Old 11-01-2008, 11:11 AM   #10
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Default Re: My poor Hippo!

idk. call ganz?
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