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Old 10-14-2008, 07:36 PM   #1
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Default Unanswered: My placesettings are below the table!!!

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LOOK! my placesetting is below the table and I dont know what to do!
I tried moving the table and picking it up but they are seriously glued to the floor!!!
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Old 10-14-2008, 07:38 PM   #2
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Default Re: My placesettings are below the table!!!

i have that problem with my summer placemats too!
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Old 10-14-2008, 07:40 PM   #3
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Default Re: My placesettings are below the table!!!

These items are "stuck". On the first WW screen before you sign in hit CUSTOMER SUPPORT. In there go to "I have something stuck" good luck.
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Old 10-14-2008, 07:43 PM   #4
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Default Re: My placesettings are below the table!!!

What you have is a case of a stuck item(s). To get this fixed, you need to contact Ganz. First go to webkinz.com. Then you need to go under customer service. Once you are there, scroll down to the bottom until you see a tab called "I Have Something Stuck!". Click that. The second orange tab says "I Have an Item Stuck in The Room". Click that tab. Enter all of the information it asks you then hit send request. If you can't find it, click this link: http://customerservice.webkinz.com/cs/us_en/ss.php) You should recieve an email saying that your problem has been sent to Ganz. Be patient, because it could take a few days for this to be fixed. Every day you go on, check you room to see if the items are removed. If the items have been removed, they will be in your dock. Hope this helps and have a wonderful day.
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Old 10-14-2008, 08:43 PM   #5
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Default Re: My placesettings are below the table!!!

Hello there. You have found one of the famous glitches everyone talks about. If you leave the room and come back, are they on the table again? If so, you can remove them then. If not, you can try this procedure to "unstick" your placemats. First, remove the table completely from the room and then leave the room. Go back to the room and replace the table over the placemats. Log out and then back in. Go to the room and see if your placemats are back up on the table. If so, remove them. You may have to repeat the log on/off procedure several times, or remove the table again, then go back and replace it.

The placemats will continue to get stuck if you put them back in the same place. If you really want them there you will just have to put up with them getting stuck occasionally. The only table I can put those summer placemats on is the diner booth. Every other table I've tried they fall through.

Good luck unsticking your placemats. Hope this tip works for you.
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Old 10-14-2008, 08:49 PM   #6
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Default Re: My placesettings are below the table!!!

Hello There!
Try this:

1. go to webkinz.com
2. click on customer service, then "I have a stuck Item"
3. Report the room name, and item name & within a few days they should contact you and your stuff should be unstuck. I don't like putting things on tables because more then likely they will get stuck.
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Old 10-14-2008, 09:18 PM   #7
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Default Re: My placesettings are below the table!!!

Jerkymom is right.
Here is an excellent illustrated guide to unstick items from tables. This is something that everyone should learn to do for themselves, since it is a recurring problem. No need to bother Ganz Tech Support with this one! Go to:
http://www.webkinzinsider.com/forum/...stuck+dixiecup
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Old 10-15-2008, 05:20 AM   #8
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Default Re: My placesettings are below the table!!!

Mine do that all the time Most of the time they unstick themselves... but I just fill out that form in Customer Service.. Only takes about 2 days and you will find them back in your dock...
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Old 10-15-2008, 05:47 AM   #9
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Default Re: My placesettings are below the table!!!

View Post Originally Posted by Webberlily
Jerkymom is right.
Here is an excellent illustrated guide to unstick items from tables. This is something that everyone should learn to do for themselves, since it is a recurring problem. No need to bother Ganz Tech Support with this one! Go to:
http://www.webkinzinsider.com/forum/...stuck+dixiecup
Perfect answer Webberlily, a good idea is to add that link to your favourites considering it will probably be something you will need to refer to again
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Old 10-15-2008, 02:28 PM   #10
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Default Re: My placesettings are below the table!!!

My older son was able to place all 8 of his fall place settings (I was lucky to catch the leaves the first few days) on the large mahogany dining table ($1000 KC) if you're still looking for a table that works.
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