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for the 2nd day in a row as soon as i wake up my pet it becomes sick!!
happened in both accounts!! (Same pets)
i don't even know under what section i can report this top ganz!
poor mocha pup and bluejay
On the home page (log-in page) click on "Customer Service", then click on "Comments & Suggestions", then click on "Our question does not appear above", then finally click on "Other".
Fill in all the required fields then "Send Request". Within a few minutes their automated service will send you back an email you cannot respond to - it's basically only a confirmation that you sent in a complaint.
Ganz is closed for the weekend so you won't get a response for a few days. If you'd like, you can also phone them: 1-866-932-5469 (Regular business hours, Monday to Friday.) It's an automated line but if you keep hitting 0, you may luck in and eventually get a human.
I have a pet that is my 'sick one'. It's odd cause no other pet gets sick, only Mini Moo. I just figured he likes Dr Quack so I can hear the latest ailment that is going around WW. I know it is all random, but it is pretty predictable on this one account.
Sorry that is happening to you. Perhaps you should try switching pets and make sure it does not happen to all of them. If it keeps on and happens to other pets, you may want to call Ganz or have an adult call if you are under 18. Filling out the form that others have suggested will just get you a standard answer that may not even seem to have anything to do with your problem.
There are certain pets that have a higher chance of getting sick than others or something. COWS mentioned that one of hers usually is sick the most. Try playing with a different pet for a while, and after a couple of days, play with the pet that has been sick. Perhaps your pet just likes going to the doctor or something!
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