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Old 01-24-2009, 03:52 PM   #1
kaci333
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Default Unanswered: My Pet is Stuck!

So, When I got my German Shepherd, Gerald he got stuck in my garden and it took Webkinz over 2 weeks to get him out! I just got my Whimsy Dragon, Winnie and now SHE is stuck too! Does anyone know a quicker way to get our pets unstuck? Both times this has happend was when I have first logged them in and I made sure I was NOT in the garden when I logged her in. I don't want to wait for Webkinz or Ganz, I want to check out my Whimsy NOW! I've been waiting to get her forever and I finally found her today! I gave up my Langur for her. Anyway, any help would be appreciated. Thanks so much.
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Old 01-24-2009, 03:53 PM   #2
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Default Re: My Pet is Stuck!

You really have to wait for them to do it... but a way to prevent it is leave the centers of the garden yard open... I leave a path through all of mine ever since i had a few get stuck..
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Old 01-24-2009, 04:13 PM   #3
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Default Re: My Pet is Stuck!

did you try going to map and then selecting another room? or go to my pets and change the webbie
this works with me, or i log out a couple times.
sometimes, though, it doesn't work, so i just wait until tomorrow

hope this helps!
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Old 01-24-2009, 04:16 PM   #4
Skelanimals
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Default Re: My Pet is Stuck!

http://customerservice.webkinz.com/cs/us_en/ss.php

click pet, tell them where it is stuck, ANY one of your secret codes for your pet, then you will get a email, or you can sign in and out a few times.
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Old 01-24-2009, 05:50 PM   #5
♥Krys♥
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Default Re: My Pet is Stuck!

Maybe you can click on your map and jump rooms or move items around. Could you maybe post pictures of what it looks like when your pet is stuck? I may have a better solution if you do.
Old 01-24-2009, 06:04 PM   #6
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Default Re: My Pet is Stuck!

You should fill out GANZ's customer support form for stuck pets-click on the customer support on the webkinz homepage-they were very quick when I filled it out.
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Old 01-24-2009, 06:35 PM   #7
kaci333
Webkinz :)
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Default Re: My Pet is Stuck!

Thank you for all of your suggestions and help. I have tried every possible way as far as logging in and out and jumping rooms and switching pets. And yes the first thing I did was contact Ganz through Customer Support. However the first time this happened to me it took a couple weeks before they got around to getting my pet Gerald out. Also, No I cannot post a picture of because I can't even get into the garden where she is stuck, the page stops loading EVERY time. But thank you again EVERYONE. I suppose I will wait patiently for Ganz to fix this problem for me.
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Old 01-24-2009, 06:42 PM   #8
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Default Re: My Pet is Stuck!

Is an item blocking the way? Try switching pets/rooms a bunch of times. Or maybe you could phone GANZ to see what's wrong or fill out the form about a pet being stuck. Good luck!
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Old 02-03-2009, 09:32 PM   #9
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Default Re: My Pet is Stuck!

maybe a thing is in the way and it can not move:luvfrog:
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