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Unable to open My page/My profile/My widgets. After making numerous complaints to webkinz this issue has not been resolved. I have sent the request via Customer Support and this area is not covered in their customer support area. When you send other item request not listed they continually send the unable to load/Blue screen/white screen. Finally obtained phone number to report this issue. Called them 3 weeks ago and was told that my issue was too minor for them to bother with at the moment. They had more important issues at hand. When going to My page and try to load a theme and background only background is displayed. The Widget control panel does not appear. Same with Profile which is connected to My page. Only blank page shows. On my pets page which is the other avenue to get to My Page the winner of the drawing has been the same for many months. Loco Coco must have a lot of paintings for winning the draw. Not sure if this is connected but normally in computer programing it is, so therefore if I visit My pets page and Click on I love my Webkinz I am most likely not being included in the draw as the page does not update. All three are interconnected as My page, My profile and My pets are included in the account and tied together. The customer representative took a screen shot and tried to access my Page with the same result. The Customer Representative gave it to a programer where the glitch sits on her desk. Contacted this Customer Support area 3 times with the response of: it will be a couple of days, they are working on it and they have a current issue and it will addressed in a short time, to individual accounts are not a priority at the moment and they will get around to it eventually and it could take a long time. As of this date no change. Thank you
Hi and welcome to WI! I am sorry this is happening to you, if you have already contacted Ganz.. I am not sure what else you can do besides wait for them to fix it. That stinks. Maybe you could give them a week and call back if the problem is not fixed- surely they notate when you call in and would see that this is an ongoing issue for you.
Hope this helps
Thanks for replying but I have been calling for the last 3 weeks. The programmer that it was assigned to stated too busy at the present moment to worry about individual accounts. I am really surprised at their lack of customer satisfaction. As I am familiar with programming, something like my little problem with my account can cause major ones in other areas. The part of my account affected is one of the main areas of the site. Thanks for your reply though. If I have to I will go up the chain of command. toodles
I have had similar problems with my page, too. It happens to me when I go to the direct login shortcut page that some use to open more than one account at a time. If I go to webkinz.com and log in from there, I do not have the problem. But Coco Loco still has won the desert window. That is a glitch that has been happening for some time.
I have had the same problems with My Page on WW... only yesterday was I able to change my background/lay out of my profile, but I couldn't see any changes. I can do the "I love my webkinz" draw, but My Page doesn't work for me. I have just about given up seeing as though this has been going on since the My Page came out a while back.
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