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Old 10-22-2008, 02:11 PM   #1
love91906
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Angry Unanswered: My Order at the eStore

I just brought the new Tinkerpup at the eStore and was excited to give my gf the code when got home from work. After the payment was taken and I clicked on print codes. It said there was no codes for this order. I checked my debit card and it was already charged. I double check both the email I got about my order and the ordering history. I got nothing at all. Anyone having or had this problem? I am going to email them and hope they reply fast.
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Old 10-22-2008, 02:18 PM   #2
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Default Re: My Order at the eStore

I had a similar problem last weekend, but my card was not charged. I looked under order history and the order said "processing" rather than "complete" and there were no codes. I emailed them and they got back to me on Monday (remember it was a weekend after all). The charge never went through and everything was ok. I wasn't ordering anything but charms anyway. Your situation is different because your card was charged, I'm sure they will email you your codes. Good luck.
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Old 10-22-2008, 02:20 PM   #3
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Default Re: My Order at the eStore

My friend bought 2 codes for the tinkerpups last night at midnight. She bought one for me and one for her but when she went to get the codes there was only one. So she emailed them and they had an email waiting for her this morning with the code and they even put an extra 1,000KC into her account. Email them, they'll definetly get back to you. So sorry this is happening.
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Old 10-22-2008, 02:25 PM   #4
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Default Re: My Order at the eStore

it happened to my friend once. she got 4 floral foxes and they sent her 3 codes. she emailed them and they sent her the 4th code. good luck. ohh i got the tinkerpup its too cute
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Old 10-22-2008, 02:26 PM   #5
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Default Re: My Order at the eStore

I am so sorry that has happened to you. I hope that they fix it rather quickly.

GOOD LUCK!!
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Old 10-22-2008, 02:27 PM   #6
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Default Re: My Order at the eStore

I would definately email them as soon as possible. I haven't bought any codes yet online because I was afraid that something like this would happen. I just hope they give you your code.

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Old 10-22-2008, 03:35 PM   #7
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Default Re: My Order at the eStore

E-mail them as soon as possible.

Hope you get your puppy!
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Old 10-22-2008, 03:47 PM   #8
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Default Re: My Order at the eStore

That happened to my aunt! (she is almost as in love with webkinz as i am lol) she bought the floral fox and the grey wolf and only got the grey wolf code. she emailed them and they sent her the code in less than 24 hours! Good luck!
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Old 10-22-2008, 08:02 PM   #9
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Default Re: My Order at the eStore

Update on the problem. Webkinz refunded my money and I was able to place another order. I am glad that I was able to get before the night ended. Thank you all for you help and input on this problem. Have a good night.
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Old 10-22-2008, 08:12 PM   #10
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Default Re: My Order at the eStore

I'm glad it all worked out for you(:
you have a good night, too and have fun with your new tinkerpup!
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