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Old 08-04-2008, 03:25 PM   #1
wajiha44
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Default Unanswered: MY OPTIONS HELP PLEASE!!!


In the My Options page someone went on my account and turned the ads off. They also added a security question which I dont know the anwer to. Is there any way I can turn the adds back on? Has this happened to anyone else. Please if someone has an answer tell me I am DESPERATE!!!!
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Old 08-04-2008, 03:44 PM   #2
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Default Re: MY OPTIONS HELP PLEASE!!!

i am sorry that this happened yet it ahs never happened to me. you oculd talk to anz about it and see if they could help you in any way. they can usually at least try to help you with your problems that you ahve with webkinz. hope this helps!!
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Old 08-04-2008, 03:58 PM   #3
wajiha44
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Default Re: MY OPTIONS HELP PLEASE!!!

Please someone I am desperate!!!!!
Old 08-04-2008, 04:25 PM   #4
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Default Re: MY OPTIONS HELP PLEASE!!!

My daughter had changed hers on her account and I had to call them to have them fix it because she couldn't remember the answer to the question. Hope this helps
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Old 08-05-2008, 12:40 PM   #5
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Default Re: MY OPTIONS HELP PLEASE!!!

how did someone else change the secerity question? does any one else know your password or could have guessed it? as for the ads you cannot turn them back on for 30 days.
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Old 08-05-2008, 05:30 PM   #6
IloveManatees
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Default Re: MY OPTIONS HELP PLEASE!!!

Don't worry. It just blocks off ads that don't participate with Ganz. It'll be back on in 30 days.
Old 08-05-2008, 05:33 PM   #7
Cooldog74
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Default Re: MY OPTIONS HELP PLEASE!!!

What? How in the world do you make a security question in WW! But besides that you should change your password
Old 08-05-2008, 06:24 PM   #8
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Default Re: MY OPTIONS HELP PLEASE!!!

Just wait 30 days, and You wont even need the security question! XD There isnt one I dont think. You should really change your password, and make sure nobody has acess to your codes. Maybe it was one of your siblings.. (if you have any) Anyway, its no big deal, it just turns off adds that arent webkinz realated. There isnt even any yet. Dont worry.. Its not that important. Im sure in 30 days ganz wont even have adds anyway. Goodluck! I really hope I helped!
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Old 08-05-2008, 06:45 PM   #9
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Default Re: MY OPTIONS HELP PLEASE!!!

View Post Originally Posted by wajiha44

In the My Options page someone went on my account and turned the ads off. They also added a security question which I dont know the anwer to. Is there any way I can turn the adds back on? Has this happened to anyone else. Please if someone has an answer tell me I am DESPERATE!!!!
You should report the problem to Ganz! That is against the rules to go on someone elses account!
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Old 08-05-2008, 07:49 PM   #10
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Default Re: MY OPTIONS HELP PLEASE!!!

Contact Ganz! 1-866-932-5469 (1-866-WEB-KINZ). or email them at support@webkinz.com.
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