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Old 12-27-2008, 12:45 PM   #1
Bubblegum6011
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Default Unanswered: My new Webkinz won't work! [For more information click here]

Okay, I got two new Webkinz this Christmas. The snowman and the grey langur. I signed the snowman in first (since I opened it first) and then the grey langur. I tried to go to my room with the grey langur (Oscar) and it froze, and I just thought it was because I logged him in second. So I logged back in (after it froze and I was forced to sign out) and switched to the snowman (Snow). I went to my room and it worked perfectly fine. I opened my Christmas present, the snowman's box, and the grey langur's box. Everything worked perfectly fine. Then I switched to Oscar, and it froze again. I thought because it was just busy because of Christmas. So I tried at different periods throughout the day, yesterday, and today. It never worked, it always froze! I've waited for up to fifteen minutes for it to load and unfreeze, but it never does. I can play gams and tournaments and feed Oscar just fine, but I can't go into my room with him! I looked through all of my sixty rooms with Snow to find Oscar, but I couldn't find him to do a click-switch.

Does anyone know why it's not working? Thanks in advance!

Bekka
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Old 12-27-2008, 01:37 PM   #2
ChihuahuaGrl16
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Default Re: My new Webkinz won't work! [For more information click here]

Click "My pets" in the things to do , and find Oscar. If you have a different computer or maybe a trusty friend can find him for you. I have 2 computers and sometimes one account works on one better than the other- on the Kitchen computer I can't get on my account but my little sister can get on hers, but on my computer I can get on both!

If still getting "Frozen" contact Ganz and have your code ready and they can "un-freeze" him. I suggest email - they'll get to you within 2 days- if you call it could be never

GoOD LUCK!
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Old 12-27-2008, 01:45 PM   #3
lucky3900
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Default Re: My new Webkinz won't work! [For more information click here]

The room is probably having trouble loading. Just go to the Customer Service on the WW homepage and then click Customer Service. Then Click "My Pet is Stuck In My Room" Then WW should be able to fix it.

The same thing happened to me with my Clydesdale. All WW had to do was unstick him!
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Old 12-27-2008, 01:52 PM   #4
ChihuahuaGrl16
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Default Re: My new Webkinz won't work! [For more information click here]

haha thanks lucky3900---that's what I was tryin to say !
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Old 12-27-2008, 01:54 PM   #5
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Default Re: My new Webkinz won't work! [For more information click here]

I was just wondering if Oscar was stuck in your garden. (Possibly with either donut plant or collie bone plant?) I had two of my Webbies stuck in my garden two different times and had to contact Gunz to get them free. Obviously there is a garden glitch and a lot of Webbies are getting stuck at outside garden.

Oh, but your post sounds like you can't even find Oscar anywhere in your room.... That is pretty strange. I , too, would suggest you to contact GUNZ. Hopefully they can find your Oscar and get him unstucked quickly!
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