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Old 01-07-2010, 02:54 PM   #1
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Default Unanswered: My new pet is locked in her room

I just adopted a new pet on my account and she is stuck in there because I have so many pets that the room she was put into has so many other pets in there with her. Does anyone now any secrets on how to get her out?
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Old 01-07-2010, 02:57 PM   #2
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Default Re: My new pet is locked in her room

Log out, log back in. Go to your pets where you would to do your Daily KinzCare award. Select a different pet and try to get in the room that way. If you are lucky enough to get in that way, remove a few of the pets. It is likely a graphics overload. That will bog the system down.
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Old 01-19-2010, 09:37 AM   #3
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Default Re: My new pet is locked in her room

View Post Originally Posted by Dixiecup
Log out, log back in. Go to your pets where you would to do your Daily KinzCare award. Select a different pet and try to get in the room that way. If you are lucky enough to get in that way, remove a few of the pets. It is likely a graphics overload. That will bog the system down.
I agree with Dixie - good luck!
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Old 01-19-2010, 01:59 PM   #4
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Default Re: My new pet is locked in her room

Try this out
Go to the webkinz homepage, Press costumer service, then scroll down and press i have somthing stuck. When you get there fill out the form and Ganz will fix it.
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Old 01-19-2010, 04:53 PM   #5
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Default Re: My new pet is locked in her room

My pet was stuck last night, I couldn't get her to move at all, so I switched rooms, and voila! She switched also! Then when I went back to her room, she could move around freely. It would be a good idea to clear out some of your Webbies from one room. That way you won't have to worry again.
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Old 01-19-2010, 05:01 PM   #6
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Default Re: My new pet is locked in her room

this happened to me you have to contact Ganz as soon as possible or your room will go blue and you will not be able to acsses it anything in it or the pets in it!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
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