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Old 09-11-2007, 08:35 PM   #1
jen
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Default Unanswered: My New Lilly Pad Water Bed is gone!!!

I just adopted a Frog and when I went to put the bed in her room Webkinz logged me out. When I logged back in the bed is nowhere in my house. I thought it would be in my dock or in the room. What happened???? Has this happened to anyone else? Is there anyway to get it back? I am sad!!
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Old 09-11-2007, 09:00 PM   #2
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Default Re: My New Lilly Pad Water Bed is gone!!!

well you could try emailing or calling ganz, that never hurts to try.
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Old 09-11-2007, 09:34 PM   #3
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Default Re: My New Lilly Pad Water Bed is gone!!!

i had a tading cards bed and logged out and it was gone i was so mad!!
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Old 09-11-2007, 10:07 PM   #4
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Default Re: My New Lilly Pad Water Bed is gone!!!

how do you call ganz..?
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Old 09-12-2007, 12:10 AM   #5
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Default Re: My New Lilly Pad Water Bed is gone!!!

The number I have for ganz is 1-866-932-5469. You'll probably need to call during daytime working hours (I assume they're at the same time as kt.) So call between 9 a.m. and 5 p.m. KT, if possible.

You'll probably have to leave a message. Be sure to explain the problem, your userid (but not password) and a phone number to call you back.

We have had reports of items disappearing and then reappearing days or even weeks later, so it might just show up.

Hope that helps!
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Old 09-12-2007, 06:45 AM   #6
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Default Re: My New Lilly Pad Water Bed is gone!!!

You SHOULD try contacting Ganz. I bought a Mousepad, and the Fearture Code gave me NO framed picture! It never hurts to try.
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Old 09-12-2007, 08:36 AM   #7
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Default Re: My New Lilly Pad Water Bed is gone!!!

Thank you all for your suggestions and help!! I will try and contact Ganz.
Cheers!
Jen
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Old 09-12-2007, 12:13 PM   #8
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Default Re: My New Lilly Pad Water Bed is gone!!!

awww jen~ Im soo sorry to hear that! Do know your not alone, its been happening to several people unfortunately..do take the advice above..but you may also check out Justins thread and report your situation through this link here:
http://www.webkinzinsider.com/forum/...nz-t59344.html
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