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Old 11-08-2009, 05:12 PM   #1
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Default Unanswered: My items are stuck! I need help!!!!

Okay, so in a lot of my rooms, my stuff is sitting on the floor. When I try to pick it up, it won't let me! And some things are on the side of my house, where I can't even click them! I am trying to remodle my house and this is REALLY agravviting! Can somebody PLEASE help me!?
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Old 11-08-2009, 05:20 PM   #2
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Default Re: My items are stuck! I need help!!!!

you will need to contact Gantz (1 905-851-6661)and ask them to reomove stuck items or try when you log into WW under "contact us" there is a spot to let them know too
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Old 11-08-2009, 05:36 PM   #3
what is going on
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Default Re: My items are stuck! I need help!!!!

On the main page of WW, go under 'contact us' and then 'stuck items' or something like that. You'll have to fill out a form to get your items unstuck.
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Old 11-08-2009, 06:19 PM   #4
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Default Re: My items are stuck! I need help!!!!

Ok, well I have not called yet but I did email them and contact them. They never fixed it. Maybe I will call... Thx!
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Old 11-08-2009, 06:28 PM   #5
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Default Re: My items are stuck! I need help!!!!

Here we go, i have some pictures, just follow these steps:

Click the image to open in full size.


Click the image to open in full size.


Click the image to open in full size.




and just select what problem you are having, there you go! good luck with your item!!!!
or you can call ganz....1 905-851-6661.....



hearts,

ashlyn

Last edited by ChocolateCow; 11-08-2009 at 06:30 PM..
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Old 11-08-2009, 06:28 PM   #6
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Default Re: My items are stuck! I need help!!!!

There is a guide, which should help you with at least some of your stuck items:

http://www.webkinzinsider.com/forum/.../#post10176848

Your other option is to go to the WW log-in page, click on Customer Service, then on I Have Something Stuck! and fill out the form for a stuck item.

Emailing GANZ is a waste of time, don't bother.

Phoning them is also an option that will work.
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Old 11-08-2009, 06:31 PM   #7
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Default Re: My items are stuck! I need help!!!!

I had the same problem..
items stuck OUTSIDE the room-and no matter how many times I logged out and in and moved thigns they'd stay out there...

The stuck item form is scary because it says "name of stuck item"...I decided to try filling out the form anyhow, and in that box taht says "name of item" I put "everything." They sent me a verification email within a few minutes, and everything was unstuck and in my dock within 20 minutes..of course that was a weekday...

Good luck!
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Old 11-08-2009, 06:57 PM   #8
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Default Re: My items are stuck! I need help!!!!

View Post Originally Posted by Craftyreader
Ok, well I have not called yet but I did email them and contact them. They never fixed it. Maybe I will call... Thx!
If you filled out the "I have something stuck in my room" form properly they will fix it. It may not happen right away but it should not take long.
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Old 11-08-2009, 08:18 PM   #9
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Default Re: My items are stuck! I need help!!!!

Okay thank you everyone, I will try that!
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Old 11-08-2009, 10:59 PM   #10
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Default Re: My items are stuck! I need help!!!!

Try logging out and logging back in. if that dosent help look at the parents area theres loads of answers there. hope helped!;)
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