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Old 12-25-2007, 10:43 PM   #1
Webkinz :)
amyishness is an unknown quantity at this point

Default Unanswered: My item..vanished! PLEASE help!

Okay, so, the other day, I bought a hot air balloon in the Curio Shop. Today I decided I would put it in my outdoor yard. So, I go to place it in the yard, and all of a sudden, that 'we're sorry, we cannot connect to webkinz world; you will now be logged out' message comes up. I get worried, 'cause that's happened before, and the item of which I had been trying to move would vanish. Well, I try to get on webkinz for maybe an hour or so and no luck. Then my sister tells me hers is up so I log into my account. And guess what?

MY HOT AIR BALLOON IS GONE.

Is there any way I can get it back? I had always wanted one of them, and it made my day when I saw them in the Curio Shop. Will contacting Webkinz technical support or whatever help?

Please help, someone. I'm really upset about this.
amyishness is offline
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Old 12-25-2007, 10:47 PM   #2
Ruby4224
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zeni is on a distinguished road

Default Re: My item..vanished! PLEASE help!

View Post Originally Posted by amyishness
Okay, so, the other day, I bought a hot air balloon in the Curio Shop. Today I decided I would put it in my outdoor yard. So, I go to place it in the yard, and all of a sudden, that 'we're sorry, we cannot connect to webkinz world; you will now be logged out' message comes up. I get worried, 'cause that's happened before, and the item of which I had been trying to move would vanish. Well, I try to get on webkinz for maybe an hour or so and no luck. Then my sister tells me hers is up so I log into my account. And guess what?

MY HOT AIR BALLOON IS GONE.

Is there any way I can get it back? I had always wanted one of them, and it made my day when I saw them in the Curio Shop. Will contacting Webkinz technical support or whatever help?

Please help, someone. I'm really upset about this.
You should definitely contact GANZ. I don't know that they will be able to replace it but it certainly doesn't hurt to try.
And maybe after the servers calm down and glitches are worked out it will reappear in your dock.
Good Luck!
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Old 12-25-2007, 10:49 PM   #3
Webkinz :)
amyishness is an unknown quantity at this point

Default Re: My item..vanished! PLEASE help!

My items have disappeared before.. and i never got them back >.> Gahh i'm so mad.
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Old 12-25-2007, 10:50 PM   #4
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kayembee is a genius through and throughkayembee is a genius through and throughkayembee is a genius through and throughkayembee is a genius through and throughkayembee is a genius through and throughkayembee is a genius through and throughkayembee is a genius through and throughkayembee is a genius through and throughkayembee is a genius through and throughkayembee is a genius through and throughkayembee is a genius through and throughkayembee is a genius through and throughkayembee is a genius through and throughkayembee is a genius through and through

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Default Re: My item..vanished! PLEASE help!

It helps when you contact them if you have the exact time when it happened. Good Luck getting your item back. I have a pending call right now for an item that I lost during one of these same type of glitches. Hopefully I will hear something soon.
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Old 12-25-2007, 10:52 PM   #5
Webkinz :)
amyishness is an unknown quantity at this point

Default Re: My item..vanished! PLEASE help!

honestly, i have no exact idea of the time I lost it. Will that make a big difference?
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Old 12-25-2007, 10:55 PM   #6
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kayembee is a genius through and through
kayembee is a genius through and throughkayembee is a genius through and throughkayembee is a genius through and throughkayembee is a genius through and throughkayembee is a genius through and throughkayembee is a genius through and throughkayembee is a genius through and throughkayembee is a genius through and throughkayembee is a genius through and throughkayembee is a genius through and throughkayembee is a genius through and throughkayembee is a genius through and throughkayembee is a genius through and throughkayembee is a genius through and through

Donation Award 
Default Re: My item..vanished! PLEASE help!

View Post Originally Posted by amyishness
honestly, i have no exact idea of the time I lost it. Will that make a big difference?
Hopefully not, I have just read that when you can tell Ganz when exactly when you lost it, and what was going on you have better luck with it being returned. It's worth a shot tho. At this point it's gone, so you don't have anything to lose.
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Old 12-25-2007, 10:56 PM   #7
Webkinz :)
amyishness is an unknown quantity at this point

Default Re: My item..vanished! PLEASE help!

okay, well, I'll call them tomorrow or in a few days when everything settles down, maybe. Is their number listed on the site?
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Old 12-26-2007, 10:49 AM   #8
gallantmon8
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Default Re: My item..vanished! PLEASE help!

View Post Originally Posted by amyishness
Okay, so, the other day, I bought a hot air balloon in the Curio Shop. Today I decided I would put it in my outdoor yard. So, I go to place it in the yard, and all of a sudden, that 'we're sorry, we cannot connect to webkinz world; you will now be logged out' message comes up. I get worried, 'cause that's happened before, and the item of which I had been trying to move would vanish. Well, I try to get on webkinz for maybe an hour or so and no luck. Then my sister tells me hers is up so I log into my account. And guess what?

MY HOT AIR BALLOON IS GONE.

Is there any way I can get it back? I had always wanted one of them, and it made my day when I saw them in the Curio Shop. Will contacting Webkinz technical support or whatever help?

Please help, someone. I'm really upset about this.
I just had kinda the same problem WITH MY PET GIFTS!!!!!! It wouldnt even show the gift animations, so annoying!!!!!!!!!!! Oh yeah, and Ganz is spamming the silly word filtering again
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Old 12-26-2007, 12:06 PM   #9
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kayembee is a genius through and through
kayembee is a genius through and throughkayembee is a genius through and throughkayembee is a genius through and throughkayembee is a genius through and throughkayembee is a genius through and throughkayembee is a genius through and throughkayembee is a genius through and throughkayembee is a genius through and throughkayembee is a genius through and throughkayembee is a genius through and throughkayembee is a genius through and throughkayembee is a genius through and throughkayembee is a genius through and throughkayembee is a genius through and through

Donation Award 
Default Re: My item..vanished! PLEASE help!

View Post Originally Posted by amyishness
okay, well, I'll call them tomorrow or in a few days when everything settles down, maybe. Is their number listed on the site?
This is the toll free number: 1-866-932-5469
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Old 12-26-2007, 12:15 PM   #10
Lil Kinz
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Default Re: My item..vanished! PLEASE help!

One time I remember that I had so many good recipes and I was going to put them in my fridge for display. I had to log off, because we had to leave to go to a relatives' house. Next day, I log on and all of my recipes are gone. I'm so mad now.
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