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Old 10-10-2010, 09:17 AM   #1
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Default Unanswered: My Haunted tree disappeared

Help!! I won a Haunted Tree sapling and I went to my room, designed the tree (while I was doing that, the words in the boxes you click on were missing, so I clicked on blank boxes) and when I was done, I had NO tree in my room and NO sapling in my dock. It's gone!!! What happened to it and how do I get it back? I even logged in and out several times, still nothing....
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Old 10-10-2010, 10:05 AM   #2
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Default Re: My Haunted tree disappeared

Well, if you've tried clearing your cache and restarting your computer (sometimes that helps for me), you may need to call Ganz on Tuesday. Sorry about that. I bet they can retrieve it for you.
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Old 10-10-2010, 10:09 AM   #3
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Default Re: My Haunted tree disappeared

I think Desty is right. You may have to call Ganz. But first, try switching browsers, clearing your cache, changing computers, or it might just be a glitch. I have not received a tree yet, so I can't really see if mine would do the same. (: Hope you get this matter fixed!
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Old 10-10-2010, 10:17 AM   #4
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Default Re: My Haunted tree disappeared

Thanks!! I cleared my cache and it showed up in my dock. What a relief!!!
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Old 10-10-2010, 10:18 AM   #5
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Default Re: My Haunted tree disappeared

View Post Originally Posted by Galadriel
Thanks!! I cleared my cache and it showed up in my dock. What a relief!!!
Congratulations! (: I am glad that worked.
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Old 10-11-2010, 11:04 AM   #6
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Default Re: My Haunted tree disappeared

I had the problem with the blank boxes too and i just tried and when i was finished i found the tree in my dock with my other stuff
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Old 10-11-2010, 11:06 AM   #7
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Default Re: My Haunted tree disappeared

Glad to hear if showed up! Clearing your cache is something that usually helps, so keep that in mind.
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Old 10-11-2010, 03:37 PM   #8
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Default Re: My Haunted tree disappeared

I'll remember the cache trick for next time for sure...Thank you all!!!
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