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Old 02-12-2008, 06:02 AM   #1
B1e2c3
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Default Unanswered: My Goobers Trophy Is Stuck!

somebody please help, when i remakeovered a room and gobors lab trophy and a bunch of plants got stuck, I've went back everyday to check but, it is still there! Also There is so many things stuck, I can't use that room!
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Old 02-12-2008, 06:49 AM   #2
Cami000
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Default Re: My Goobers Trophy Is Stuck!

You need to contact Ganz. On the homepage go to customer support. Get the button that has I have I have something stuck. Type your problem and hopefully Ganz will get back to you. Hope this helped
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Old 02-12-2008, 06:53 AM   #3
blueguy's Hawaii
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Default Re: My Goobers Trophy Is Stuck!

I had a problem like that before (about 10 items that were stuck) and I got the customer support at Ganz to fix it. This is what I did:
Click on the "Customer Support" link on the log-in page,
Click on the "I have Something Stuck" link,
Click on the "I have an Item Stuck in the Room",
And fill out a form for each item that is stuck along with the other info. needed,
It took about 3 days for them to fix the problem.





Hope this helps,
blueguy
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Old 02-12-2008, 07:24 AM   #4
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Default Re: My Goobers Trophy Is Stuck!

Yes, contact Ganz with that "I have something stuck" form from the Customer Support/Help pages. They tend to respond to those (at least in my experience) much, much faster than other requests. Once I turned in a request and they fixed it--I kid you not!--in a couple of hours.

Good luck, I hope you get everything fixed soon!
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Old 02-12-2008, 10:16 AM   #5
megamu
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Default Re: My Goobers Trophy Is Stuck!

Mine keep getting onto the floor in the same spot as the trophy...an overlap! Is that the same as being stuck?

---------- megamom added 0 Minutes and 30 Seconds later ----------

Oops, I meant the trophy stand!

Last edited by megamom; 02-12-2008 at 10:16 AM.. Reason: Automerged Doublepost
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Old 02-12-2008, 10:26 AM   #6
zach242004
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Default Re: My Goobers Trophy Is Stuck!

Yes it is the same. Have you tryed to move it yet? If you can walk over them you usually can not move them. about 70% of the time if I move one or two of the animated items out of the room and come back it will let me move things again and they become unstuck. Most recently in my storage room there was a globe that I accedentaly put on top of a frozen google ice sculpture. it took forever for that room to load, most of the time it would lock up. Then I moved everything I could out. Logged out and then back in. When I came back one of the items I forgot was in there appeared. When I removed it everything became unstuck. Good Luck!
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Old 02-12-2008, 10:31 AM   #7
Littlex3red
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Default Re: My Goobers Trophy Is Stuck!

View Post Originally Posted by megamom
Mine keep getting onto the floor in the same spot as the trophy...an overlap! Is that the same as being stuck?

---------- megamom added 0 Minutes and 30 Seconds later ----------

Oops, I meant the trophy stand!
yes.. it is...

My polar plunge trophy was a ghost for the longest time... I walked right threw it...

contact ganz -- what they all say...
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Old 02-12-2008, 11:03 AM   #8
megamu
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Default Re: My Goobers Trophy Is Stuck!

Thank you...I just contacted Ganz. I didn't mind the "ghost", but my daughter did!
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