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Old 07-12-2009, 05:34 PM   #11
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Default Re: My Feature Code has been used?!

Make sure your cap locks aren't on. That was my problem once.
Otherwise I would call Ganz 1-866-932-5469
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Old 07-12-2009, 11:14 PM   #12
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Default Re: My Feature Code has been used?!

that happened to me before! my bff gave my a webkinz cares code and it was not opened.... it actually had the thingy still on the webkinz! never opened! and then it said that to me.... maybe i should call and i might even get the cares items!!! but then again i am to lazy lol.
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Old 07-13-2009, 01:29 AM   #13
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Default Re: My Feature Code has been used?!

View Post Originally Posted by sillybung
did you look at the code. maybe you typed it wrong
No, I typed it correctly, I tried twice.

And I tried with and without caps lock. I'll call them tomorrow.
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Old 07-13-2009, 01:37 AM   #14
ant to be a Webkinz
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Default Re: My Feature Code has been used?!

I am sorry you had this happen to you. I would call Ganz customer service.
Even though you are upset...I would be too....just try to stay calm and explain the situation.
Whenever I have had a problem and had to call, they have always been very nice and helpful for me.
The number is 1-866-932-5469. They open at 9 AM Eastern Standard Time.
Good luck!
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Old 07-13-2009, 11:57 AM   #15
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Default Re: My Feature Code has been used?!

Okay, I just called Ganz, and the lady was very nice

I'm going to have to send my card and the packaging to them by mail.
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Old 07-13-2009, 12:35 PM   #16
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Default Re: My Feature Code has been used?!

View Post Originally Posted by GemPhantom
Okay, I just called Ganz, and the lady was very nice

I'm going to have to send my card and the packaging to them by mail.
To be safe, keep a copy of it for yourself, and send the letter by certified mail or some other way that ensures it can be tracked. This way, you have proof that you sent it if they say they never received it.
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Old 07-13-2009, 12:40 PM   #17
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Default Re: My Feature Code has been used?!

I had this happen with a WCares code. I called Ganz and was told that the code had been used and by whom. I didn't know this person and had removed the sealed code myself from the WCares pet. I was instructed to mail the code and a letter stating the problem to them. I made a copy of the tag and the letter before I mailed it. Within a week, I received a phone call from a supervisor with my new code. They were very helpful in solving the problem.
Good Luck with getting your new code!!
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Old 07-13-2009, 05:45 PM   #18
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Default Re: My Feature Code has been used?!

maby you typed it wrong try again
if that doesnt work contact ganz
if that doesnt work type in some random numbers
if that doesnt work i dont know what to do...
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Old 07-13-2009, 06:28 PM   #19
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Default Re: My Feature Code has been used?!

I'm sorry this happened to you!
First, try checking to make sure the code you typed in matched the code on the tag.
If that doesn't work, try contacting GANZ, as many others have suggested. They can track down who tried to type in a random code, and get rid of their account.

Good luck! And by the way, congrats on your Fred Rover find.

I hope I helped!
Kayfee:el1:

View Post Originally Posted by blahla123
maby you typed it wrong try again
if that doesnt work contact ganz
if that doesnt work type in some random numbers
if that doesnt work i dont know what to do...
Also, don't type in random numbers or you could be the one that ends up without an account.
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Old 07-13-2009, 10:40 PM   #20
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Default Re: My Feature Code has been used?!

It might have been a copy of another trading card.
So I would contact ganz.
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