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Old 03-08-2009, 02:33 PM   #1
Westielover123
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Default Unanswered: My dock is halfway cut off!!!

Ok, so recently my family got a new computer. But ever since we did, on Webkinz my dock is halfway cut off! I also recently adopted a Webkinz squirrel and I can't access the gift because I have to press the button where it shows everything you have in your dock. But since it's cut off, I can't do it! PLEASE HELP ME!
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Old 03-08-2009, 02:36 PM   #2
Ralphy212
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Default Re: My dock is halfway cut off!!!

its probably because of the adoption bugs in the system.
try calling the number that is posted on the wi home page.
it is the first post up there if it is not then keep scrolling down untill u see a 1-800 number.
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Old 03-08-2009, 02:40 PM   #3
A Meditating
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Default Re: My dock is halfway cut off!!!

View Post Originally Posted by xoxoAmandaxoxo
Ok, so recently my family got a new computer. But ever since we did, on Webkinz my dock is halfway cut off! I also recently adopted a Webkinz squirrel and I can't access the gift because I have to press the button where it shows everything you have in your dock. But since it's cut off, I can't do it! PLEASE HELP ME!
Here is a question for you about this because we were having the same problem at first too- are you going to Webkinz's main site and THEN clicking on 'log in', thus making another browser window to open for the flash of WW? Or are you using a direct bookmark/link to the log in page itself in a regular browser window?

If you are doing the second- that is why your dock is being cut off. We used to go straight to the actual log in page thinking it was the better and didn't realize that we were causing the problem ourselves.

You should always go to Webkinz page and click log in from there to go to the log in page.

If you are doing this and are still having the problem then you might want to consider using a different browser to go to WW. Firefox works very well- you just need to clear out your cache on a regular basis (as you should with any browser).

If you are STILL having problems after all that, then call Ganz and see if it is an interface problem.

Hope it works out!
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Old 03-08-2009, 02:42 PM   #4
connor<3s me&
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Default Re: My dock is halfway cut off!!!

have you tried enlarging the window?
that has happened to me too at my brother's friend's house.
all we had to do is change the size and resolution thing
lulu_luvs_you<3 is offline Female
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