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Old 03-26-2011, 05:59 PM   #1
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Default Unanswered: My Deluxe Won't Expire ):

Now, I'm not complaining here, trust me (xD).
But I'm puzzled right now because I bought the Three Month Deluxe Package last April on Easter. Then, three months later when it expired, I renewed, like normal. Once again I bought the Three Month Deluxe Package. But, to this day, I have not gotten a warning of it expiring anytime soon. I still have all the cool features, and I even get a prize each month...
It may have something to do with this little message I have at the bottom of my My Pets thing:
Spoiler: show
Click the image to open in full size.
If you have trouble deciphering it, it says "Automatic Deluxe" and "Membership Renewal Active"

Unfortunately, now that I keep rereading it, it sounds like every three months it renews itself. Is this true?

Thanks for everyone's help in advance!

Last edited by vansquez; 03-26-2011 at 06:12 PM..
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Old 03-26-2011, 06:02 PM   #2
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Default Re: My Deluxe Won't Expire ):

Yes, I would check the credit card it was purchased on.
It is automatic renewal, so it will renew itself automatically each time it expires.
You should check to see if you are being charged every 3 months.
If you do not want to renew every 3 months you should contact eStore customer service and cancel it. I think it is cheaper for it as a year subscription so if it is automatically renewing itself every 3 I would get it switched to a year subscription.
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Old 03-26-2011, 06:06 PM   #3
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Default Re: My Deluxe Won't Expire ):

View Post Originally Posted by dawnscott1
Yes, I would check the credit card it was purchased on.
It is automatic renewal, so it will renew itself automatically each time it expires.
You should check to see if you are being charged every 3 months.
If you do not want to renew every 3 months you should contact eStore customer service and cancel it. I think it is cheaper for it as a year subscription so if it is automatically renewing itself every 3 I would get it switched to a year subscription.
Eek, my Dad won't like it when I break this news to him. There wasn't an option to pick whether it was automatic or not...that's how they get'chya.
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