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Unanswered: My daughter's account was hacked into :(
My daugher has been working hard on her account to earn items with help from her Dad and me and such...and we get home today and try to log in and it says the password is no longer valid. Finally get the password reset and see first that we have extra food in the dock and the 'wrong' animal is active. It gets worse. Several rooms are renamed to really mean things and the 3 biggest items she has (rares of course) - all worth over 9000 kinzcash each are gone! The extra food was from the Golden Hippo fridge one of the missing items. Also gone are her Egyptian TV and the midieval bed and the one of the kooky science experiment stations. It will take us forever to be able to replace them All of her webkinz friends are close personal friends (we double checked that) and she doesn't share her password. So someone random hacked her account......I can't believe people do this to kids. I emailed Ganz and left a phone message as well, but am not expecting much if anything. It just makes me mad. How can people do this to a kid? If you could have seen her face when we figured it out - Heart breaking.
Ohh Bonnie~ Im in complete sympathy with you, Im so sorry to hear this..it seems so unfair and just plain wrong, WW is suppose to be a fun safe place for our children to enjoy.
It sounds like youve done all the steps that can be done in this situation. Let us know if Ganz helps you any, be persistant with them..and if you can talk to someone one on one over the phone that is of course your best bet!
good luck to you and WELCOME TO WI glad you joined us!!
I sugest that you sent an item to everyone on your list -- something small -- since it happened today you will know who it was sent to at least and can report it to ganz by they notice of it saying that you already sent to them today so you can sent again -- milkshakes are on sale for 3 dollars or farm fressh work great -- good luck
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