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Old 03-18-2008, 01:54 PM   #1
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Default Unanswered: My daughter cannot get into her Webkinz rooms

I'm wondering if there is an easy fix for this. For the past 2 days or so, my daughter has been unable to get into her room. She can play in the arcade, go to the gem hunt, and everything else, but not into her room. When she tries to go there, the loading page (the one with the purple chair) loads about 3/4 of the way everytime but stops loading after that.

We've logged in and out and have tried getting in from several different computers. Nothing helps.

I'm not sure how this happened BUT it coincides with when she bought one of the Rosy Ribbon furniture items that showed up in her room as a weird box glitch. I think that is somehow screwing up getting into her room but there's no way to remove it without getting in and as I said, we can't even get in, so I think I might have to call Ganz.

Any ideas on how to fix this so I can avoid calling?
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Old 03-18-2008, 01:58 PM   #2
Beetlebug95
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Default Re: My daughter cannot get into her Webkinz rooms

Um..let me think I would try and get one of the people on her friends lists and tell them to invite her over to there house. If she can go over her friends house then it is defiantly the Rosy Ribbon furniture. Ask other people with this furniture and see if it happened to them. If it did it is probably just a glitch that will go away. If it didnot then call Ganz A.S.A.P.
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Old 03-18-2008, 02:04 PM   #3
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Default Re: My daughter cannot get into her Webkinz rooms

that happened to me when the atre fact plush toys came out. you just have to wait a while
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Old 03-18-2008, 02:43 PM   #4
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Default Re: My daughter cannot get into her Webkinz rooms

i would try inviting a friend over or her go over to a friends house.If that does not work try adopting a new webkinz.Because that would give you a new room and mabey you can get back in then sell that peice of furniture.
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Old 03-18-2008, 02:45 PM   #5
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Default Re: My daughter cannot get into her Webkinz rooms

If you "purchased" the empty boxes for the pink theme, then you won't be able to get into your room. Other people have had issues with that, too. In my opinion, it's not worth it to contact Ganz, just wait until the items get really released.
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Old 03-18-2008, 04:25 PM   #6
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Default Re: My daughter cannot get into her Webkinz rooms

View Post Originally Posted by shadowsown88
If you "purchased" the empty boxes for the pink theme, then you won't be able to get into your room. Other people have had issues with that, too. In my opinion, it's not worth it to contact Ganz, just wait until the items get really released.
Thanks for the info. However, I do not understand why you don't think it's worth it to contact Ganz? I have no idea when the item will be released, so in the meantime she is unable to access her room and garden which is a big part of her playing her Webkinz.

I will help her try the method recommended, thanks guys! If that doesn't work, I will call Ganz tomorrow.
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