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Old 12-19-2008, 11:41 AM   #1
nataliecolby
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Exclamation Unanswered: My brothers account vanished!!!!!!

BREAKING NEWS:
HELP! my brother was on his account yesterday and now it is telling him that his password is WRONG. i am about to cry FOR him.and to top it off he accidentaly threw all his codes away last weekend while cleaning his room.

Please if you have any idea how to fix it HELP!!!!!!!!!
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Old 12-19-2008, 11:47 AM   #2
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Default Re: My brothers account vanished!!!!!!

First, make sure he isn't typing in all caps or something simple like that. I have done that before. Make sure all your keys are working on your keyboard, or that when you type the password, it's typed one letter at a time, if you type using two hands. (I know some people "peck" and use one hand, so if you use two, use one and "peck" the password).

If he remembers his information that he gave WW when he first registered, try changing the password and maybe that will help.
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Old 12-19-2008, 11:54 AM   #3
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Default Re: My brothers account vanished!!!!!!

Make sure Caps lock isn't on. then, make sure he types in the password correct. Like, if your password is a bunch of numbers, then say each number and letter out as you type it. like: "8" *press* "9" *press*
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Old 12-19-2008, 12:00 PM   #4
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Default Re: My brothers account vanished!!!!!!

thanks it didnt work though
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Old 12-19-2008, 12:05 PM   #5
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Default Re: My brothers account vanished!!!!!!

I'm sorry to hear that he threw the code away. Ganz will need the code to give you information about that account.
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Old 12-19-2008, 12:20 PM   #6
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Default Re: My brothers account vanished!!!!!!

If your brother has more than one pet on his account then ask him to go through his room one last time. Ganz only needs one code to check on his account for him. Just a thought...
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Old 12-19-2008, 12:24 PM   #7
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Default Re: My brothers account vanished!!!!!!

That happened to me the other day and I started to panic, then I stopped trying and went and did other stuff, then I came back and tried again and it worked...I still don't quite know what happened. I hope it works out for your brother. Good luck!
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Old 12-19-2008, 12:26 PM   #8
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Default Re: My brothers account vanished!!!!!!

If you don't find one, I would suggest that you call Ganz and see if you can get on by giving them any of the information you remember that he entered in (first name, state you live in, etc). I think they'd still need a code, but maybe somehow that will work. Also, if he entered any other codes, as trading cards or anything like that, maybe he could give them those if he didn't throw away those as well, or finds one as angeliqueb33 said.
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Old 12-19-2008, 12:27 PM   #9
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Default Re: My brothers account vanished!!!!!!

Thats happened to me before. What i did was just wait a couple hours to a day and sometimes if its a glitch it'll come back. If it still isnt back try contacting ganz. Good luck. Dont worry brother, it'll hopefully get fixed!

Last edited by Floofy3333; 12-19-2008 at 12:29 PM..
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Old 12-19-2008, 12:29 PM   #10
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Default Re: My brothers account vanished!!!!!!

View Post Originally Posted by Tj03
That happened to me the other day and I started to panic, then I stopped trying and went and did other stuff, then I came back and tried again and it worked...I still don't quite know what happened. I hope it works out for your brother. Good luck!

great idea! but sadly it didnt work but thanks anyway
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