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Old 07-11-2009, 01:53 PM   #11
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Default Re: My account's been bamboozled!

View Post Originally Posted by slideonthesoap
Everytime I change my password the moment I log out and log in again, the "hacker" finds out the password. I'm so worried about my poor pets , only Flaky the collie came back.
Do you have your password in LONG numbers? I always write my password in long numbers. Then I memorize it. Or check if you have your first pet's code. If not, Try to contact ganz.
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Old 07-11-2009, 01:54 PM   #12
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Default Re: My account's been bamboozled!

View Post Originally Posted by slideonthesoap
Everytime I change my password the moment I log out and log in again, the "hacker" finds out the password. I'm so worried about my poor pets , only Flaky the collie came back.
When you say the pets "were kinznapped?" do you mean they are not on your account? And Flaky the collie was gone? but is now back?

The person who hackd your account must have your code, your birthday, and your full name...

and it's impossible to remove pets from the account... it must be a glitch in their system.. Call them on Monday.
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Old 07-11-2009, 01:57 PM   #13
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Default Re: My account's been bamboozled!

you will need to contact Ganz about this on Monday when they are open again.

Telephone: 1-866-WEBKINZ * 1-866-932-5469
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