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Its happened at least 4 times now, and im sure its the same person. A week ago i couldnt get into my account but i thought it was a glitch so i changed my password and nothing on my account was changed. the second time was different. i had 10x more kinzcash than i did, i had 4 items in my dock intead of 156, and i was playing on Dixie instead of Nibbles... They keep finding my password and i dont know what to do...and now half of my stuff is gone, and since i have 120 webkinz thats alot of stuff. Please someone help, i dont wqant to close my account because i know i cant get my webkinz back.
Change your password every day. Also check your sent mail to see if it says you sent something to see who it is if they are sending your stuff to themselves. So sorry that happened to you! Hope this helps!
please call ganz. if your changing your password and you havent givin anyone your pets secret codes then maybe they can help. remember all someone needs is your screen name and one of your secret codes to get a password into an account. so sorry this is happeneing to you
If someone knows even one of your secret codes, I don't think Ganz will do anything. You have to really hide those things! Change your password. Send your friends each a small gift. If it says that you already sent the something today, then you've found your hacker.
There's a minimum amount of stuff a hacker can take every day. You can only Kinzpost one package a day, and isn't there a once-a-day trade limit, too? I don't trade, so I don't know about that. If a hacker has a pet code, then there's not much hope. They will always have access to that account.
Can you open a second account? It might be worth it to buy a lil-kinz and start moving your valuables to the other account.
We were hacked once, and it is not a pleasant experience. We were able to change out password. Someone on our friends list was the hacker, so we deleted everyone and started again.
If someone keeps hacking you, and no one has your secret codes/is on your KinzPhone, you can contact Ganz. They may be able to A) Check to see who the items were sent to or B) Change your Username [yes, they have done this before].
Just make sure it's your mom/dad that calls, since you need to be 18 or older.
Sorry to hear this is happening
Just make sure to completely clear your Phone out, even if it is your friends, because you can't be sure, sadly
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