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Old 12-27-2009, 04:31 PM   #1
peytunia
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Default Unanswered: My 12th day of christmas gift is missing!!!

My 12th day of christmas gift is missing. i got it right at midnight on christmas, and then i didnt look at it until today because i was at my grandmothers house. i was going to put it in my room, and i couldnt find it in my dock. how do i contact ganz to see if they can help? if theres an email address that would be great cause im not really good at talking on the phone
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Old 12-27-2009, 04:44 PM   #2
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Default Re: My 12th day of christmas gift is missing!!!

If I were you I would just call them. I have emailed them many times and the same thing always happens. I get an auto response that says, The answer to my question is in the webkinz guide book in the webkinz menu. Or something like that. The answer is never there and thats the only response I get. An auto response. So if you really want to get your gift back, call.
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Old 12-27-2009, 05:05 PM   #3
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Default Re: My 12th day of christmas gift is missing!!!

Google the number and call it. I have had to call for stuck trophies.. over ten of my trophies were stuck in one room and I was sooo mad!! I had tried everything to get them unstuck and finally ended up calling.
You will have to wait until Monday, but Ganz will help you. The lady I talked to was very polite.

Hope this helps!!
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Old 12-27-2009, 05:11 PM   #4
peytunia
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Default Re: My 12th day of christmas gift is missing!!!

thanks i guess i will call them. and what makes me even more mad is that my sister didnt receive her christmas gift, and i even helped her log on so i know she did. i will address that problem as well. thank you!
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Old 12-27-2009, 05:12 PM   #5
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Default Re: My 12th day of christmas gift is missing!!!

That's a good idea, I should call for my stuck trophies too. I have filled out that form I have something stuck like 5 times and they never fixed it. I thought I saw someone say the number once and it was 1-800-webkinz. But I'm not positive.
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Old 12-27-2009, 05:18 PM   #6
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Default Re: My 12th day of christmas gift is missing!!!

yes it is 1 866 webkinz Hours: Monday-Friday 9 AM to 5 PM KT
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Old 12-27-2009, 05:26 PM   #7
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Default Re: My 12th day of christmas gift is missing!!!

they do really help call them....
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