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Old 04-30-2008, 10:01 PM   #1
Lil Kinz
cassidyfan is an unknown quantity at this point

Default Unanswered: missing Webkinz Day item

My daughter spun the special wheel yesterday and received a golf cart. She didn't have long to play so she just opened the gifts and spun the wheel. Today it's gone. I see in their help section where it says the only way this could happen is if someone knows her password, but she definitely has not told anyone. Any suggestions? She was so thrilled.
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Old 04-30-2008, 10:03 PM   #2
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Default Re: missing Webkinz Day item

Hmm, I am not sure! That has happened to a lot of people though! Tell your daughter that I am very sorry about her items, and I hope that she gets them back!!!
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Old 05-01-2008, 01:15 AM   #3
bearbowler
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Default Re: missing Webkinz Day item

Did she by any chance put them in her room? Or sell them? Other than that, there hasn't been a glitch that would have made them disappear.
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Old 05-01-2008, 01:26 AM   #4
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Default Re: missing Webkinz Day item

That comment in the help section is a lie, and Ganz knows it, but still won't change it. Many people have lost items through no fault of their own. Some areas of trouble: having too many items in your dock, checking at the W shop to see how much you would get for selling it, then getting logged out at that time or shortly afterwards, sometimes even just rearranging things in a room. Some people have found their items after logging out and then back in; apparently they become invisible for a time. I hope your daughter gets it back.
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Old 05-01-2008, 09:03 AM   #5
Jamelith
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Default Re: missing Webkinz Day item

I had a whole room disappear. Leaving and re-entering the room didn't fix it, logging out and back in didn't fix it.

I checked old posts and someone recommended clearing your cashe. I did that and everything reappeared.

I really hope that helps.
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Old 05-01-2008, 10:08 AM   #6
gramma2az
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Default Re: missing Webkinz Day item

Last time I won the golf cart, placed it in one of my yards, I got logged out and it was gone when I logged back in.
Ritzcracker has it right. All those things can affect items.
Jamelith has good advice for emptying your cache, but bear in mind it's recommended for high speed users.

Ganz has supplied us with a generic answer because they don't want to deal with those glitches and also they happen so often that they would be overwhelmed, which they seem to be anyways. They obviously weren't prepared for the high volume of accounts. They really need to clean it up. The problems are just mounting, from the charms to the glitches and yet they keep releasing more new Webbies, which means more congestion on WW, which leads to more glitches.
Around and around we go until WW explodes. Ganz has got to shape it up, because what's the use of releasing new Webbies, if the site is not up to par. One hand feeds the other. I'm not a Ganz basher, but it is what it is. Some may say that there is too much whining about Ganz, however, it is at least the truth. Maybe Ganz can't handle the truth!
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Old 05-01-2008, 10:14 AM   #7
I'm Jarod x]
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Default Re: missing Webkinz Day item

hhhmmmm...maybe you should try calling GANZ at 1-800-9325469 or E-mail them at support@webkinz.com
other than that,what some other ppl posted,those can be posibilities.
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Old 05-01-2008, 02:32 PM   #8
onderfully blessed
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Default Re: missing Webkinz Day item

Not only have we lost things, but things have temporarily shown up double in our rooms from time to time. My son once won a hot air balloon. One day he got in the balloon and went into a different room. When he went back to the room where the hot air balloon is kept, there was another one there. We climbed out of the balloon, leaving a balloon in each of the rooms. They both remained there (even when we went in different rooms, the arcade, etc.) until we logged out and logged back in. Then the 2nd one disappeared (which wasn't ours to begin with, so we didn't lose anything).

I've had things disappear. Occasionally, they will come back and other times they just seem to evaporate like smoke. We don't give out our password, so I know it's not someone in our accounts. It just happens sometimes, and it's always such a drag when it's a CSO or expensive item.
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Old 05-02-2008, 02:53 AM   #9
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Default Re: missing Webkinz Day item

We had that double balloon happen to us too. I even managed to get them into the same room at the same time. If we had had a second account at that time I might have tried sending one to see what happens. As it was, it just disappeared after we logged out.
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