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Old 02-08-2010, 08:55 PM   #1
Lil Kinz
froggie_ is an unknown quantity at this point

Angry Answered: missing trophy

I earned a trophy in the new game tunneling twigzy the other night and when I logged on the next morning it was gone. No one has my password and I had placed the trophy in my room before logging out. Webkinz help is no help at all. what do i do?
froggie_ is offline Female
Best Answer - Posted by Ritzcracker
Here are a few suggestions for you:

First of all, the Tunneling Twigsy trophy is not Kinzpostable, so no one could steal it. Clear your cache, then go back to where you think it was, and see if it re-appeared. Check your dock, too.

If it is still missing, click on Customer service (on the log in page), and go to "I've got something stuck", and fill that out as if the trophy was stuck, not missing. If it's anywhere on your account, it should be back in your dock in a few days. If it still hasn't appeared after a week, call Ganz or have an adult call, and explain what happened. Hopefully they'll fix it for you.
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Old 02-08-2010, 09:00 PM   #2
SmilesRContagious
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Default Re: missing trophy

View Post Originally Posted by froggie_
I earned a trophy in the new game tunneling twigzy the other night and when I logged on the next morning it was gone. No one has my password and I had placed the trophy in my room before logging out. Webkinz help is no help at all. what do i do?
Did you check your dock?


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Old 02-08-2010, 09:01 PM   #3
Webkinz :)
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Default Re: missing trophy

I have no idea. I had a crown of wonder and it went missiing just like that. I've checked every room multiple times, and every closet, cupboard, everything, and it's just gone. Very disappointing.
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Old 02-08-2010, 09:02 PM   #4
SmilesRContagious
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Default Re: missing trophy

View Post Originally Posted by sheyennelilly
I have no idea. I had a crown of wonder and it went missiing just like that. I've checked every room multiple times, and every closet, cupboard, everything, and it's just gone. Very disappointing.
You should have an adult call Ganz.
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Old 02-08-2010, 09:54 PM   #5
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Default Re: missing trophy

Did you check your dock and rooms??? I'm sorry, I don't know what else to suggest.
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Old 02-09-2010, 02:28 AM   #6
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Default Re: missing trophy

Here are a few suggestions for you:

First of all, the Tunneling Twigsy trophy is not Kinzpostable, so no one could steal it. Clear your cache, then go back to where you think it was, and see if it re-appeared. Check your dock, too.

If it is still missing, click on Customer service (on the log in page), and go to "I've got something stuck", and fill that out as if the trophy was stuck, not missing. If it's anywhere on your account, it should be back in your dock in a few days. If it still hasn't appeared after a week, call Ganz or have an adult call, and explain what happened. Hopefully they'll fix it for you.
Ritzcracker is offline Female
Old 02-09-2010, 02:45 AM   #7
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Default Re: missing trophy

It's also possible that you put an item over it. I've done this with large items over smaller ones. Not sure if it would happpen with something like a trophy though, it's usually a book or toy. Or it may be in a cupboard or toybox. I agee with last poster, go with the "I have an item stuck" route and let them find it for you. Good luck!

(Did you check the end of your dock? Sometimes I think an item is furniture and it turns out to be under "objects" at the very end of the dock.)
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Old 02-09-2010, 10:19 AM   #8
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Default Re: missing trophy

Click to "get all objets from storage" and look through there to see if you have your trophy. If that doesn't work, try logging out then logging back in. If that still doesn't work, get an adult or (someone over the age 1 to call Ganz. I don't have the number handy, but you can visit the "customer SUpport" Link on webkinz.com, and they will have contact info.

I hope you find your trophy!! (:
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Old 02-09-2010, 12:06 PM   #9
ill PM
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Default Re: missing trophy

One thing also that has been happening in WW is a table glitch. Sometimes when you put an item on a table that can have two items on it, one of the items might "disappear." To find it, fill out a "I have an item stuck" form found here:

[url=http://customerservice.webkinz.com/cs/us_en/ss.php]Webkinz
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Old 02-09-2010, 12:43 PM   #10
Lil Kinz
froggie_ is an unknown quantity at this point

Default Re: missing trophy

thanks for your help. all set now:-)
froggie_ is offline Female
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