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Old 07-04-2011, 06:06 PM   #1
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Default Unanswered: Missing Tokens

All of my tokens have disappeared from the wish machine. It shows a total of 0 and says that I need 10 tokens to make a wish. The tokens that I had not yet deposited are still in my dock, but all that I had already put in the machine are gone. I don't remember how many I had, because I had not looked in a while, but I know I had saved a lot of them. The Ganz rep said they don't keep track and can't help me. She said no one else has reported this problem. Have any of you had your tokens disappear?

(I don't know if I chose the right prefix for this thread. When does Major become Critical?)
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Old 07-05-2011, 02:31 AM   #2
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Default Re: Missing Tokens

That's terrible! I ran to the Wish Factory to check and mine are still there.
I would call customer service back. I find different reps give different answers to the same problem!

Maybe have a specific number of Wish Tokens in mind when you call too. Even though you can't remember for sure, make an estimate you would be comfortable defending and stick to it. Then a good argument if they still don't want to replace them could be: "I'm being very reasonable. It was probably 30 tokens but I since I couldn't remember for sure I'm only asking for you to replace 25. And since you say no one else is reporting this problem, it shouldn't be too difficult to fix just this one account. Could you please check again what you can do?"
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Old 07-05-2011, 02:51 AM   #3
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Default Re: Missing Tokens

Nope, all 12 of mine are still there, but that sounds dreadfull! I would hate to lose my tokens without warning. This is just a suggestion, but do you know anyone who knows your pass? Maybe someone went onto your account and bought some Exclusives. I don't know much about customer support and all that sort of stuff, so sorry. Hope you find out where and why they went missing. <3 Good luck!

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