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Old 02-18-2008, 09:37 PM   #1
ent Away From Desk
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L6313 is a glorious beacon of lightL6313 is a glorious beacon of lightL6313 is a glorious beacon of light

Default Unanswered: Missing room!?!?!?!?!?

I adopted my first pet on December 31. I purchased a small room...to make into a bathroom. The next day the room and everything in it was gone...including my pet gift of a fire place. It really stinks! I hope Ganz gets all it's bugs worked out. I have contacted them...but I don't think I will ever see my fireplace again.
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Old 02-18-2008, 10:11 PM   #2
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Default Re: Missing room!?!?!?!?!?

I'm sorry that happened to you-thats never happend to me. Maybe its just a glitch and will be fixed soon.....
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Old 02-19-2008, 12:05 AM   #3
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Default Re: Missing room!?!?!?!?!?

I have read elsewhere on WI that the only lost items Ganz will replace is pet specific items. So it's worth a shot to contact them.
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Old 02-19-2008, 12:06 AM   #4
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Default Re: Missing room!?!?!?!?!?

I'm sorry
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Old 02-19-2008, 07:03 AM   #5
ncsurfkid
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Default Re: Missing room!?!?!?!?!?

Wow, that's really weird. You should really contact Ganz. Try calling them.

But before you do, wait a coupe hours and maybe even a day then contact them.
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Old 02-20-2008, 09:51 PM   #6
ent Away From Desk
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Default Re: Missing room!?!?!?!?!?

I lost this room and the items in January. I did contact ganz about that and some stuck items...they gave me a free webkinz...a duck...just the code no plush...but I still would rather have my fireplace back.
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Old 02-20-2008, 11:06 PM   #7
WOO HOO! I am...
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Default Re: Missing room!?!?!?!?!?

i would call them cuz they will really listen to you and will most likely get your room, items, and fireplace back!!
Hope I helped!
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Old 02-21-2008, 12:07 AM   #8
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Thumbs up Re: Missing room!?!?!?!?!?

:ppony:
i'm sorry you are missing things in your room i would call ganz and see if they would help you. if it wasn't for us buying their product they would not be so popular so i hope they would be will to help you out. i have 61 webkinzs right now. but i haven't enter them all yet i try to limited myself to one a month. and it's REALLY !!!!!!!! HARD !!!!!!!! i put the pink pony first because it was my very first one.... and i would like to find some of the retired one's but boy that's hard. add me to your friends list if you would like to and try to write me back i'm not real new at this but i just don't know how to do alot of stuff and i'm trying to get some help. when i sign in it say (blueyes97+) instead of just blueyes no one has wrote me are i just don't know where to find theie coments at. i would like to post a thread but then again don't know how. i need so HELPPPPP !!!!!!!!!! hope to hear for you and most of all hope you get your stuff back !!!!! Blueyes97
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Old 02-21-2008, 12:52 AM   #9
ent Away From Desk
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Default Re: Missing room!?!?!?!?!?

Thanks to everyone...I will call ganz...
I have several Webkinz I am saving to adopt as well...and a few I bought just cause they are retired...I may sell them on ebay...or I may not...cause it is hard not to want to adopt them all...soooooo cute and cuddly
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Old 02-21-2008, 04:55 PM   #10
xxemilyannexx
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Default Re: Missing room!?!?!?!?!?

customer support.
it worked fer me :]
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