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Old 12-19-2009, 06:20 PM   #1
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Default Unanswered: missing place setting

I went into my yard to do gardening today and noticed that the Summer Sensation Place Setting that was on my picnic table has disappeared. It isn't in my dock, either. What do you do if you've lost an item?

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Old 12-19-2009, 06:24 PM   #2
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Default Re: missing place setting

Try calling Ganz, but I beleive they are closed on the weekends. Good Luck! I hope Ganz fixes this!
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Old 12-19-2009, 08:21 PM   #3
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Default Re: missing place setting

I would go to the customer service section and fill out the form I have something stuck in my room. They can find it and put it back in your dock. The only thing is that if you have more than one of them they will all go into your dock.
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Old 12-20-2009, 01:27 PM   #4
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Default Re: missing place setting

View Post Originally Posted by litaholic
I went into my yard to do gardening today and noticed that the Summer Sensation Place Setting that was on my picnic table has disappeared. It isn't in my dock, either. What do you do if you've lost an item?

Regular account; American
Hi Lit, did you check to see if it was on the ground under the table? That happens quite often to me. I have to walk out of the room and walk back in and it usually has fixed itself.
Try that and if not, call or e-mail Ganz tomorrow. Good luck! CJ
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Old 12-20-2009, 09:37 PM   #5
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Default Re: missing place setting

Defenately call ganz. If you had two in the room take the one you can see out, log out and back in and see if the other reappears. In one of my accounts this has been happening to all my place settings and fairy plushes. When I remove one the other comes back. It also happened when I put the charm box and the star wheel on the same table. The charm box disappeared and when I removed the star wheel it came back. I don't put them together anymore.
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