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Old 04-19-2009, 12:37 AM   #1
erinrardin
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Default Unanswered: Missing pets, furniture and virtual items

Is anyone else having issues with entire rooms of furniture and pets MIA? Included in my missing items is a volcano that I purchased and just placed in the room about 5 minutes ago. I left the room to get some chairs from my storage room and re-entered. When I went back in two miniutes later the room volcano was goine. It was too soon after placing it for it to have been hacked.

Also, I have two accounts. In one account I only have the issue with the volcano. In the other account, I have missing pets and items. These include virtual items only that cannot be sent as gifts so I don't see how they could have been hacked. I have some rooms that work and some that are totally empty including wall paper and flooring.

I have cleaned my cashe and rebooted multiple times. Looks like I will be wasting time on Monday on the phone with customer support. I for one will not be placing any more items in rooms until this is resolved.

Maybe it will resolve itself with the nightly download?
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Old 04-19-2009, 01:11 AM   #2
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Default Re: Missing pets, furniture and virtual items

Sorry to hear that.
Usually after I leave WW for awhile (a couple of hours) and log back in everything is fine.
Several people have had the same thing happen.
Maybe there is a glitch with the Estore items.
Good luck to you. I hope they reappear soon !!
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Old 04-19-2009, 03:10 AM   #3
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Default Re: Missing pets, furniture and virtual items

View Post Originally Posted by funkyc63
Sorry to hear that.
Usually after I leave WW for awhile (a couple of hours) and log back in everything is fine.
Several people have had the same thing happen.
Maybe there is a glitch with the Estore items.
Good luck to you. I hope they reappear soon !!


OMgosh! I hope your stuff comes back when you log on tomorrow! I would be so sad if my beloved webkinz disappeared! I am so sorry!
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Old 04-19-2009, 03:11 AM   #4
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Default Re: Missing pets, furniture and virtual items

I have had a similar glitch before- but not with estore items, items that I had just put into the room. Once everything in the room disappeared, except for the item I had put in! I logged out and then back in and it was all back. Later it happened to my younger daughter and we did the same thing and it corrected itself. Try clearing out your cache, re-booting your computer and logging back in. If they don't show back up after that then I would call Ganz.

Good luck- hope it works out!
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Old 04-19-2009, 07:09 AM   #5
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Default Re: Missing pets, furniture and virtual items

Yes, I haaaave had the same problems.
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Old 04-19-2009, 07:11 AM   #6
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Default Re: Missing pets, furniture and virtual items

Try clearing your cache, restarting your computer, calling GANZ tomorrow, and if none of those work. sorry
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Old 04-19-2009, 07:41 AM   #7
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Default Re: Missing pets, furniture and virtual items

View Post Originally Posted by januarywebkinz
Try clearing your cache, restarting your computer, calling GANZ tomorrow, and if none of those work. sorry
Yes, if these things do not work I too am sorry but this would also mean that you need to change your password immediately as someone may have hacked into your account.
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Old 04-19-2009, 01:41 PM   #8
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Default Re: Missing pets, furniture and virtual items

View Post Originally Posted by Angeliqueb33
Yes, if these things do not work I too am sorry but this would also mean that you need to change your password immediately as someone may have hacked into your account.
This has happened to me and it's scary when it does, but things are usually back when I log back in. I don't think anyone hacked the account. There is no way someone could have taken an estore item because they cannot be sent through kinzpost. And unless the hacker had a lot of accounts, there is no way someone could empty out an account so fast.
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Old 04-19-2009, 01:42 PM   #9
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Default Re: Missing pets, furniture and virtual items

One time i COULDN"T SEE any of my rooms at ALL only like 5 out of 167
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Old 04-19-2009, 01:47 PM   #10
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Default Re: Missing pets, furniture and virtual items

Frustrating doesn't begin to cover it does it, I know you have cleared your cache and all of that, but I think it is more a problem with the server you are on than with your computer... however I have had time that if I cleared my cache and that didn't work if I tried a different browser that sometimes helped so try that and see if they come back otherwise you will certainly need to use the customer service route. Good luck.
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