Missing Persian Theme Items As Adoption Bonuses

[karybear]

When I adopted a new pet today, a box came up with my extra bonus, saying it was the new persian theme bed. I was excited, except for the fact that the box was empty and so was my dock - no new persian bed. I tried clearing the cache and restarting, but still no persian bed.... A screenshot of the empty box is attached (I can't figure out how to paste into into the thread).

If you want to adopt a new pet, you may want to wait until this glitch is fixed so you won't get an empty box (and an empty dock!) as your extra bonus.

[canonymous]

I suggest you phone Ganz.

http://www.webkinzinsider.com/wiki/Contact_Ganz

[karybear]

Thanks for the recommention. Unfortuantely, when I called Ganz Support they said that there was no "Persian Theme Bed" on the list of items they had! They let me put in an inquiry by email, but they couldn't help by phone because they were not aware of any "persian" items. Apparently, it is so new, that Ganz's support staff don't know about the theme.

[kuhl123]

Originally Posted by karybear

Thanks for the recommention. Unfortuantely, when I called Ganz Support they said that there was no "Persian Theme Bed" on the list of items they had! They let me put in an inquiry by email, but they couldn't help by phone because they were not aware of any "persian" items. Apparently, it is so new, that Ganz's support staff don't know about the theme.

don't they look at their own website? So sorry you have this issue. I had the POTM issue myself month before last with the schnauzer. Hope you'll get the problem resolved and your bed very soon. Despite all these problems Ganz is pretty good about fixing things - and they have a lot going on right now. Don't give up on them

[jazzinmarch]

I'm SO happy you got a screen-cap of it!! Can't dispute that! I'm sure it'll all get sorted out, but I can understand the frustration - thanks for the heads up!

[TheFlamedance]

Originally Posted by karybear

Thanks for the recommention. Unfortuantely, when I called Ganz Support they said that there was no "Persian Theme Bed" on the list of items they had! They let me put in an inquiry by email, but they couldn't help by phone because they were not aware of any "persian" items. Apparently, it is so new, that Ganz's support staff don't know about the theme.

That is REALLY bad! I think I'll call up Ganz right now to complain!

[chinapro2000]

Wow that is horrible! And go, Flame Dance! They SHOULD know their own website's contents!

[canonymous]

Originally Posted by karybear

Thanks for the recommention. Unfortuantely, when I called Ganz Support they said that there was no "Persian Theme Bed" on the list of items they had! They let me put in an inquiry by email, but they couldn't help by phone because they were not aware of any "persian" items. Apparently, it is so new, that Ganz's support staff don't know about the theme.

I would ask to speak to a supervisor.

[TheFlamedance]

Originally Posted by TheFlamedance

That is REALLY bad! I think I'll call up Ganz right now to complain!

They put me on hold for like 30 minutes so I hung up.

[karybear]

Thanks for the support - so I just checked my dock and I think in response to my email following my phone call, I now I have an aztec bed. Maybe there is no "persian theme bed' and this is truly a glitch in their system and they substituted the aztec bed. I would have preferred a "takht throne" shone in the persian theme previews which is the closest thing to a bed in the persian theme so far, but I guess an aztec bed is better than some extra bonus adoption awards I have gotten in the past. Still, I won't be adopting until it is fixed because I don't want another blank box!