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Old 01-06-2010, 07:01 PM   #1
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Default Unanswered: Missing Ossilily plant, Ganz email?

My son was gardening the other day and now his Ossilily plant (from the Collie adoption) is missing. We have looked in his dock and even logged in and out, but it is nowhere to be found. I would like to email ganz and see if it can be fixed, but I can't seem to find an email address. Can anyone help me?
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Old 01-06-2010, 07:13 PM   #2
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Default Re: Missing Ossilily plant, Ganz email?

Sorry to hear about this.

You can click on this link, scroll down to Has Something Gone Missing? That should get you where you need to be.

For future reference, when you go to Webkinz login page, look below and to the left of the Log In button. You will see Customer Service. Click on that and it will bring you to the Customer Support page in the link above.

Last edited by mizfit; 01-06-2010 at 07:17 PM..
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Old 01-06-2010, 07:18 PM   #3
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Default Re: Missing Ossilily plant, Ganz email?

Actually, Ganz is no longer taking Emails, they prefer you contact them through the Costumer Service Area.
You can call them, though. Number:
1-866-WEBKINZ * 1-866-932-5469.
This guide always has the number, if you need it again:
http://www.webkinzinsider.com/forum/...ddress-247012/

Good luck to you and your son while getting the plant back!
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Old 01-06-2010, 09:55 PM   #4
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Default Re: Missing Ossilily plant, Ganz email?

Thanks for the help. I was hoping to email them, but I guess I will have to phone them about it. I had tried to email them awhile back, but got the automatic reply. Thanks again for the help
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Old 01-06-2010, 10:09 PM   #5
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Default Re: Missing Ossilily plant, Ganz email?

View Post Originally Posted by breezie
Thanks for the help. I was hoping to email them, but I guess I will have to phone them about it. I had tried to email them awhile back, but got the automatic reply. Thanks again for the help
If you do not care to phone them, you can do it through the Webkinz site as I previously stated. That is their preferred method of communication. Go to Webkinz login page, look below and to the left of the Log In button. You will see Customer Service. Click on that and it will bring you to the Customer Support page.
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