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Old 01-06-2010, 04:33 PM   #1
Lil Kinz
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Default Unanswered: Missing Jack 'o Lantern Does anyone have ganz phone number?

My jack 'o lantern has just gone missing. Ganz states that if something goes missing someone must have my password and has taken or sold it. This is not a true statement as noone has my password. I am dissappointed because of the countless hours that were spent trying to collect all of the candy to earn the jack 'o lantern. Can anyone give me ganz's phone number so that I can call them?? I had it at one time, but now I can't find it. Has anyone else had a similar experience??

dsteinl
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Old 01-06-2010, 04:34 PM   #2
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Default Re: Missing Jack 'o Lantern Does anyone have ganz phone number?

Ganz Telephone: 1-866-WEBKINZ * 1-866-932-5469
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Old 01-06-2010, 04:36 PM   #3
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Default Re: Missing Jack 'o Lantern Does anyone have ganz phone number?

My Thanksgivings Pumpkin Pie Plater when missing three different times before Ganz got it fixed in my room. Just call them and they will fix it. 1-800-724-5902
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Old 01-06-2010, 04:44 PM   #4
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Default Re: Missing Jack 'o Lantern Does anyone have ganz phone number?

View Post Originally Posted by dsteinl
My jack 'o lantern has just gone missing. Ganz states that if something goes missing someone must have my password and has taken or sold it. This is not a true statement as noone has my password. I am dissappointed because of the countless hours that were spent trying to collect all of the candy to earn the jack 'o lantern. Can anyone give me ganz's phone number so that I can call them?? I had it at one time, but now I can't find it. Has anyone else had a similar experience??

dsteinl
wow sorry well they couldn't have traded it that's for sure i tried but it doesn't let me trade it and you can't sell it or be sent via kinzmail so i wonder how it even disappered maybe it was a glitch and if you need ganz's phone number i suggest to try looking at webkinznewz.com it just might have what you are looking for

-A loving owner of 9 webbies
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Old 01-06-2010, 07:20 PM   #5
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Default Re: Missing Jack 'o Lantern Does anyone have ganz phone number?

I am sorry this has happened.

You can click on this link, scroll down to Has Something Gone Missing? That should get you where you need to be.

For future reference, when you go to Webkinz login page, look below and to the left of the Log In button. You will see Customer Service. Click on that and it will bring you to the Customer Support page in the link above.
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Old 01-06-2010, 11:03 PM   #6
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Default Re: Missing Jack 'o Lantern Does anyone have ganz phone number?

Wow that is awful!!
I would definately give them a call, don't bother with email. You don't get a response that way

The number is 1-866-932-5469 I have had to call when my Christmas Items went POOF when I dropped a few into my room. I also had trophies stuck.. They are always very polite.

Hope this helps!! Good luck!!
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Old 01-06-2010, 11:27 PM   #7
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Default Re: Missing Jack 'o Lantern Does anyone have ganz phone number?

Did you have your pumpkin on a table?
It might still be there just it's invisible?
I know with my Christmas treats coffee table if you put two items on it one will dissappear but it's still there just invisible.
And I have to get Gantz to get it unstuck!
Good luck getting it back.
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Old 01-07-2010, 12:11 AM   #8
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Default Re: Missing Jack 'o Lantern Does anyone have ganz phone number?

View Post Originally Posted by aug2168
Did you have your pumpkin on a table?
It might still be there just it's invisible?
I know with my Christmas treats coffee table if you put two items on it one will dissappear but it's still there just invisible.
And I have to get Gantz to get it unstuck!
Good luck getting it back.

There is a table glitch that is STILL not recognized in the WI section. This is why you can't find your jack-o-lantern. What I did is filled out a "I have something stuck form," and I found the item in my dock shortly thereafter. Here is the link:

[url=http://customerservice.webkinz.com/cs/us_en/ss.php]Webkinz
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Old 01-10-2010, 06:32 PM   #9
Lil Kinz
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Default Re: Missing Jack 'o Lantern Does anyone have ganz phone number?

Thanks for all of your comments. I have written down the phone number for future reference. I did send an e-mail to ganz stating that my jack-o-lantern was stuck. The next day when I logged in it was in my dock. I don't understand why Ganz is having so much trouble lately. It is getting a bit frustrating!

Lisa
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Old 01-10-2010, 06:57 PM   #10
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Default Re: Missing Jack 'o Lantern Does anyone have ganz phone number?

View Post Originally Posted by mizfit
I am sorry this has happened.

You can click on this link, scroll down to Has Something Gone Missing? That should get you where you need to be.

For future reference, when you go to Webkinz login page, look below and to the left of the Log In button. You will see Customer Service. Click on that and it will bring you to the Customer Support page in the link above.
I believe the person who started this has already done this because if you go to that link all you will get is the message someone must have had your password, etc. The only thing on customer service that accomplishes anything is the stuck item form. In this case, calling Ganz is the best thing to do.

Last edited by marnabear; 01-10-2010 at 07:01 PM..
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