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Old 01-02-2011, 02:37 PM   #1
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Default Unanswered: Missing items. Has this happened to you?

I haven't seen my 2010 tour van in my house for a week and just thought it was in one of the rooms. Today, I decided to look for it. Well it's missing! Customer service on Webkinzs just says that the only way for something to go missing is if someone knows your password. So I changed it but I think with all the problems Webkinz has been having that things can easliy go missing on there own.
Have any of you lost something out of your account before? If so, what if anything did you do?
Thanks,
Toganut28
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Old 01-02-2011, 02:42 PM   #2
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Default Re: Missing items. Has this happened to you?

Hmm, that's a good question. Now that you mention it, I may have had that happen to me--I was looking for a specific item, and couldn't find it. I had just done my 'spring cleaning' so my house was totally empty. I had just assumed I'd traded it, but I couldn't remember doing so. I have a nearly impossible to guess password, and I've changed it since then.
I think you did the right thing, changing your password. I don't know if it's possible to recover lost items, Ganz will just tell you you got hacked and change your passoword. Let me know if it turns up!

Bree
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Old 01-02-2011, 05:09 PM   #3
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Default Re: Missing items. Has this happened to you?

You can fill out the "I have something stuck" form, because maybe it got stuck somewhere in a way that you can't see it. Hope that works! I hate losing things Good luck!

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Old 01-02-2011, 06:17 PM   #4
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Default Re: Missing items. Has this happened to you?

View Post Originally Posted by toganut28
I haven't seen my 2010 tour van in my house for a week and just thought it was in one of the rooms. Today, I decided to look for it. Well it's missing! Customer service on Webkinzs just says that the only way for something to go missing is if someone knows your password. So I changed it but I think with all the problems Webkinz has been having that things can easliy go missing on there own.
Have any of you lost something out of your account before? If so, what if anything did you do?
Thanks,
Toganut28
It didn't go missing on it's own, trust me. Check your dock and your house. Click here to go to the Customer Service section AFTER you've checked at least once.
I hope you get it back. I understand what it's like to lose a valuble on Webkinz. Good luck!
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Old 01-02-2011, 06:33 PM   #5
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Default Re: Missing items. Has this happened to you?

It was good that you changed your password. However, I think it may be a glitch. Earlier today, I left a room, and when I went back, everything but one item was gone! I think it was a glitch because webkinz was very glitchy for me that day. New adoption banners for no reason, pets dissapearing into another room, ect.
My advice is to log out, and if that doesn't work, contact ganz.
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Old 01-02-2011, 06:39 PM   #6
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Default Re: Missing items. Has this happened to you?

I suggest changing your password just to be on the safe side. Try logging out, clearing your cache & logging back in. If the items still aren't there, contact GANZ. Though it's most likely a glitch.
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Old 01-03-2011, 12:06 PM   #7
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Default Re: Missing items. Has this happened to you?

Thanks anyone for all your help. I think your all right about a glitch, my webkinz rooms have been glitch for a while. I'm going to try the "somethings stuck" because I might not be able to see it, like kcbkat said. Also the cars do get stuck in the doorways all the time. I'll keep you all posted. I hope that works because I went to a fair 3hrs away just to get the tour van!
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Old 01-03-2011, 07:07 PM   #8
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Default Re: Missing items. Has this happened to you?

aw...good luck to you on finding your van. I think it will turn up though - things have been glitchy lately. Things I win/earn aren't there at first, then after rebooting my computer and clearing my cache it turns up.
I really hope you recover it!
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Old 01-04-2011, 02:48 AM   #9
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Default Re: Missing items. Has this happened to you?

I had a hamster vehicle go missing and When I called the ganz was able to find it. But I was able to tell them which room I last saw it in. It also depends on who you get. This guy must be a Technion he was looking at a list of what I have and saw my vehicle on the list. I also have a problem with all vehicles not staying where I left them last. Often they go back to the room that I first took them from.
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Old 01-05-2011, 07:01 PM   #10
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Default Re: Missing items. Has this happened to you?

- So I emailed Ganz the "something is stuck in a doorway" and even though I didn't remeber which one. They Found it!!! I'm really happy about finding it!
Thanks everyone for your help and kind words!
WI rocks
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